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Tomorrow, I'm going back to the LBS and ...(13 posts)

Tomorrow, I'm going back to the LBS and ...Humma Hah
Aug 10, 2002 8:41 AM
... I'm gonna lay down the LAW.

That flip-flop rear wheel has been a comedy of errors. Well, actually, it has ceased to be funny. My last report was that they'd gotten in the wrong rim, a 650c instead of 700c, and the Surly hub was single/single rather than having a fixed lockring on one side like I'd specified. The other thing I specified was that it be for a 120mm dropout spacing.

Got the finished wheel yesterday, about a month after it was promised. Tried it on the bike. Would not slip in. Measured it. 130 mm. They're gonna eat it, or I'll never go back. I should have ordered one from Sheldon Brown, but at his recommendation I gave the local guys a chance, in spite of a year of botched orders.

Waddya say, should I demand my money back and order one from Sheldon? I already know the Paramount will not be ready for the road until mid-October at the earliest (after the Trexlertown Swap Meet).
I'm pretty happy with...Lone Gunman
Aug 10, 2002 9:24 AM
My Suzue basic track hub that is a flip flop and came spaced for a 126mm, it has a DAcog and lock ring and the claws freewheel. It did come from Harris Cycle but Excelsports has them for $10 less than Harris, but Harris will do the 120mm spacing for a small fee. I used the Sun M13II rims, had a little touch up work for a few rides but they have settled into place and are straight. I know the frustration with LBS and mailorder, I had 4 consective wrong rims arrive for my other project bike. I found a reliable wheel builder and took him all my parts and it has worked out twice now.

Dump the LBS, that's my thought. Went to a biz seminar once and the main speaker sez "when a customer is screaming at you, what he is really telling you is I want to do biz with you but you are making it incredibly difficult" Your LBS is not getting the message.
Have you guys checked out BikeWorks in NYC...Djudd
Aug 10, 2002 10:07 AM
their site is, they specialize in fixed gear applications and have great deals on wheels. The first question they asked me was wheel spacing. Shipping was $15.00 per wheelset.
david perry (bikeworks NYC) is a great wheelbuilderSpirito
Aug 10, 2002 12:59 PM
im such an obsessive nut about wheels and a pair that he has recently built for me have me smiling more than the chesire cat. all the little details were spot on and tension is as good (equal) as ive experienced.

being loyal to my mechanic i told him i was building the wheels myself. i kinda felt intrigued by the overwhelming word of mouth about bikeworks (which is a lot of their business) and thought to give them a try. they do a lot of fixed/track/single wheels and their opinion is to be trusted in what options or parts will give the best results.

it might cost a few dollars more but the quality and craftsmanship is evident and when you divide that $15 premium over 3000 miles or more its a moot point anyways.

they are a small shop and all the better for it. i have yet to walk in and see them loafing around - they are always working yet they often stop to fix a local kids wreck for free. pure class. i can see their love of bicycles in everything they do.

just think how long you have waited for that paramount and how much it means to you - i would drop those fools in your LBS faster than a new york minute. their incompetance, ignorance and timewasting has already cost you joy and it would be foolish to let them have your money as well.

A bonus is if you e-mail him (David Perry) he answers...Djudd
Aug 10, 2002 2:04 PM
check them out, their economy wheels are a great bargain
have you read his book? bike cult?colker
Aug 14, 2002 4:16 PM
keep rereading it.
Got my money back this morning ...Humma Hah
Aug 11, 2002 11:50 AM
... I took it in this morning and complained. The manager figured (without bothering to measure), that he could fix the problem by "removing some spacers". I already knew better. He messed with it for 15 minutes, measured the result, and had gotten it down to about 125 mm (all he had to work with were two washers).

Turns out he'd ordered the hub knowing full well it was not what I'd asked for, assuming a few spacers would fix the problem. His damned fault for building up the wheel without checking.

I could, I suppose, force it in as it is now, but my suspicion is I'd be trapping myself into a nightmare of chainline spacers on the chainring, not to mention grunting every time I flipped the wheel, and cursing myself for not getting one side with a fixed lockring like I really wanted.

He asked what I wanted to do with it and I said I wanted my money back. He had no idea where to get 120 mm hubs, or even if they were available. They're not hard to find -- Harris has 'em in stock, WITH fixed/free configuration and 36 spoke holes.

I'm heading over to the Harris site again to see what's available, then will see what that NY shop has to offer. Thanks, guys.
Got my money back this morning ...wspokes
Aug 12, 2002 4:05 AM
Am I missing something in this story?? Surly hub, correct? They only make a 135mm mt hub rear and a 120mm rear. What the hell size did he build up...a 135mm. and both sides are the same...or at least that's the info from the Surly site. I have sold many a different hubs through the shop and I can attest to the Suzue track hubs being relatively durable and easy to work with. Get yourself fixed right the next time, it just sounds like he didn't even look up the info on this one! Good Luck!
We picked one from a catalog, but ...Humma Hah
Aug 12, 2002 5:24 AM
... then he went home and "researched" it before placing the order. He changed from what we picked.

And then had the gall to explain to me that he didn't think 120mm hubs were even available any more! And I HAD told him he could check the Harris Cyclery website for a list of good candidates that are readily available.
Yah, this shop doesn't sound too goodGinz
Aug 12, 2002 7:40 AM
It's probably best to find a shop that does the kind of riding that you do. Around here, there's a guy that does mostly italian road bikes. I wouldn't go to him to talk about my full suspension rig. If I wanted to put a motorcycle chain on a bmx bike, I'd go see the kids at the franchise shop. If I wanted to talk singlespeed, I'll go see my main man at the "boutique" shop who has his own Independent Fab. singlespeed hangin' in the window.

It's nice to give your business to your favorite shop, but if they aren't interested in your type of riding, there's not much you can do.

There's a shop in the city where the employees' pants are cut just below the knee and there's a big old trike out front. Now, you KNOW these guys can talk about track hubs!
In San Diego I had a choice ...Humma Hah
Aug 12, 2002 11:08 AM
... the local shop tended to be a bit snobbish and rude at first, but knew their business. "Tony", the old mechanic, knew his way around old bikes, and we became good friends. There was a Schwinn dealer about a mile from where I lived (rude, not very helpful, but would eventually order parts if I got the local Schwinn rep to threaten him sufficiently).

Cruisers were popular a few miles away on the coast. Up the coast was CyclArt, who refinished the bike and happened to have a NOS headset for it. They also sponsored the Vintage Bicycle Association, and I just bought the front wheel for the Paramount from them at an excellent price. The Paramount itself came from a north-county San Diego shop near CyclArt. One of the MTBR Singlespeeders worked at Soul Cycles -- they didn't even have a showroom of bikes, just parts and they'd build whatever you wanted. We had a couple of wheelsmiths -- all they did was build wheels. We had a first-rate velodrome, with Eddie B instructing.

But here in Manassas, we've only got two, the idiots and a Performance Clearance center. There are precious few bike shops in the area, none that do my kind of riding, and no Schwinn dealers closer than Fredricksburg.
There is a Schwinn dealer in Riverdale,Md...Djudd
Aug 12, 2002 4:57 PM
not real close to you but closer than Fred'burg
Bike shop selectionwooglin
Aug 13, 2002 11:51 AM
Had a unique bike shop selection criterion yesterday. Had a freewheel stuck on a wheel. Hadn't been budged in well over 10 years, but it had to budge now. Soaked it all day Sunday with liquid wrench and worked it on bench vise, with no luck. Yesterday I selected the shop with the two biggest mechanics in town, slapped it on their vise, and when they both honked on it they had it off just like that.

Just goes to show that a given bike shop isn't all things to all people, but that each has their own "strengths" (haha). The trick is to play to them.