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computer geek question(6 posts)

computer geek questionDougSloan
Oct 2, 2003 6:43 AM
I have Comcast cable internet access at home. The cable modem routinely locks itself up somehow, and needs resetting. Tech support for Comcast told me that I not only need to turn it off and the computer off, but I also need to disconnect the power cord from the modem and disconnect the ethernet cable from the modem.

This doesn't makes sense. If I turn both off and switch off the power strip, doesn't that mean no electrons are flowing around the power cords and ethernet cable? Why would it make any sense to disconnect the cables in addition to shutting off the power? Do they just think people are idiots (I realize some are) and cannot be relied upon to really shut off the power, and disconnecting the cables is the only way to be sure? Thanks.

Doug
people are idiots (nm)ColnagoFE
Oct 2, 2003 7:17 AM
re: computer geek questionbicyclerepairman
Oct 2, 2003 12:02 PM
You're lucky. My tech support people. old me I had to climb into the wayback machine to fix my problem....
Nope, you can still have some power flowingKristin
Oct 2, 2003 12:12 PM
There are parts of your PC and modem which retain a charge. The power supply in your PC retains enough of a charge to hurt for several hours. Your monitor can actually kill you. It can easily sending you flying across the room.

I'm not an expert on DSL and cable modems. I am still using dialup at home myself. There are times that unplugging the RJ is necessary in a "reboot" effort. Do what they say and see what happens. But if this is a regular occurance, then try to get to the root of the problem. That is not suposed to happen on an ongoing basis. Could be a driver issue with IP or something. Don't let them stick you with "reboot" as a long term solution.
Riddle me this53T
Oct 3, 2003 5:39 AM
How can unpluging the cables have any effect on the charge stored in the computer's power supply?

I agree that a 19" monitor clearly has enough potential energy to kill you, particularly when stored on a high shelf above your chair.

Kristin is corect that you should not settle for for a system that regularly locks up, continue to complain to the ISP management. Use the phone rather than email, as ISP management doesn't take email seriously.
two things:dr hoo
Oct 2, 2003 12:57 PM
1- I suggest you power down the modem for 60 seconds. That takes care of most stuff.

2- doing all that crap the tech support said to do will take you more than 60 seconds.

Now, go read this:

http://ars.userfriendly.org/cartoons/?id=20030928