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Yahoo ripped me off(5 posts)

Yahoo ripped me offmtbcoach
May 23, 2003 9:18 AM
Hi, a quick note to my friends to warn them not to do business with yahoo. I have used them as my web hosting company for four years and have had a lot of trouble accessing my e-mail. I have e-mailed thier tech support about this and only recieve responses to my questions about 50% of the time. The responses I do get are often days late and contain no useful information.

The big problem however is they just ripped me off. I signed up for a service that costs $49.99 for 3 months and automatically renews if you don't cancel it. At the end of two months I decided it wasn't worth it so went to yahoo, spent an annoying 30 minutes trying to cancel the service. After 30 minutes I gave up (I'm sure that is yahoo's goal) and decided I would call when I got my next bill (my credit card has thier 866 # on it). Today I called and spent 30 minutes talking to a customer service rep and his supervisor who told me they could not refund my money, not even for the 2.5 months I have not used yet. I don't feel this is the way a customer of four years should be treated. I am moving my web hosting to another host (if anybody knows of a good host please let me know) and suggest you do your business elsewhere.
dispute chargesDougSloan
May 23, 2003 9:27 AM
I had the same problem with MSN years ago. They never would really cancel, and every month after I got my credit card bill I'd have to call them again. Took a good 6 months.

Dispute the charges with the credit card company. This almost always works.

Doug
dispute chargesmtbcoach
May 23, 2003 9:37 AM
Thanks, I plan on disputing with my cc company. Just wanted to let the world know how bad yahoo's customer service tactics are. After I dispute it I will get my money back and look at all the negative pr yahoo is getting! Dumb, dumb company.
re: Yahoo ripped me offBeaver
May 23, 2003 10:23 AM
We use atfreeweb at my company. Pretty good service and not too expensive. http://www.atfreeweb.com
I use ...sacheson
May 25, 2003 9:27 PM
... a buddy of mine. If you're interested, reply here and I'll get you in contact with him.

Logistically, he's in Denver, Colorado ... but, as you know, you can be anywhere.

His prices are very reasonable, and he doesn't have many restrictions as long as you are operating legally.