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Foodservice question - was I out of line?(18 posts)

Foodservice question - was I out of line?Shad
Apr 3, 2003 1:49 PM
I had lunch at a local pizza & sub place/chain where you order and they call your name when the food is ready to be picked up. Well my name was called and I went to pick up my 1/2 order of cheesebread at the counter. When I got up there some dude was walking away with my cheesebread and sat down to eat. Evidently he must have thought it was his. The guy at the counter realized someone else had taken, perhaps stolen, my cheesebread and went to investigate. (This counter guy knows me as a regular because we are in there every week.) The dude had ordered a full order of cheesebread. I figured this was the case because I saw his order still sitting on the window between the cooks and the counter people. After asking if this dude had in fact bought said cheesebread, and not just stolen it, the counter person gave him the correct full order and then was just going to give me the cheese bread that the dude had walked off with. I said I wanted a new cheesebread and he looked at me like I was being ridiculous.

Was I out of line as a customer? Even if the guy hadn't taken a bite, isn't that used food? It was in his custody being carried around the restaurant. Isn't this only a step above George Costanza eating pastry from the garbage can? The two women I was with didn't think I was out of line - but they are also anal accountants.

I know this subject isn't as important as the war, but I'm still interested in some other opinions. Also, I don't need a lecture on eating unhealthy cheesebread for lunch! Thanks!
I'd ask for a fresh order to. . .czardonic
Apr 3, 2003 1:56 PM
. . .but I am very picky about that sort of thing (though not an accountant).

I worked back in food service when I was college, and was amazed at what some people would eat and what other people wouldn't.
I'd ask for a fresh order to. . .bic
Apr 4, 2003 6:38 AM
Having worked in the business many year ago I would of just taken the whole order and added the difference from it to the other half the guy took and given you the fresh order. Wala everyone is happy and I did not waste any food. Gotta think of those starving in other countries ya know.
Anal accountants, is that a website?js5280
Apr 3, 2003 1:59 PM
Boom, there goes the #views! Hmmm, interesting dilemma. If I had been alone, I probably would have just taken them. Since women were involved and we have that pesky alpha male thing going on, you probably did the right thing provided you were polite about it and didn't make scene. I'd probably try to cover with "Neither of us knows if he started eating or handling them, so just to be safe could you make another, we're willing to wait." Could be a free snack for the employees and an order of cheesebread isn't worth pissing off a customer over.
You're right, its silly; but...Kristin
Apr 3, 2003 2:01 PM
You were not in the wrong...perhaps a little anal, but not in the wrong. I didn't see what happened and don't know if the guy touched the food or not, but I work in the food service industry. I work in the food service industry, indirectly, and believe its a law. Once foodstuff has left a restaraunt workers hands and is in the customers hands, it can not then be taken by the restaraunt worker and given to anyone--it must go in the garbage or be given back to the original customer. This is a liability issue for the establishment and the guy at the counter sounds ill-trained.

That said, if you had the cheesebread in question in your line of sight the entire time and the assailant had not touched it, then what's the big deal?

I'm curious now and will double check to see what the laws are about that tomorrow with our people.
thinking about that...Shad
Apr 3, 2003 2:11 PM
I may have eaten it had it been an attractive woman that had walked off with it. The fact that it was some dude just sort of grossed me out. I don't know if he touched the food or not, but he had it for a least a minute, maybe two. I didn't keep my eye on him, after he walked off with it, I knew I wanted a new order. I also didn't want to confront the guy myself, because it was just a mistake.

I didn't make a scene about it. I just asked if I could have a new order of cheesebread. Perhaps I'm worried that the counter guy might take revenge and spit on my food the next time I'm in there.
Have you seen the restaurant scene in Fight Club? (nm)ColnagoFE
Apr 3, 2003 2:40 PM
No, but I guess now I'll have to rent it!Shad
Apr 3, 2003 2:43 PM
Did they fight over (club)sandwiches or something?
you probably dont wanna knowColnagoFE
Apr 3, 2003 2:57 PM
Lets just say it will make you always wonder about the food you get in a fancy restaurant.
I would have taken the full order that was still on the counterBrooks
Apr 4, 2003 2:58 PM
And let the other guy worry that he didn't get enough. You did the right thing, though in asking for a different order after the guy had walked off with yours. The sub shop should also comp you free sodas or something for their screw-up.
He should've taken the guy's full order instead! nmhycobob
Apr 3, 2003 7:51 PM
Apr 3, 2003 2:09 PM
It wasn't your screw up, so you shouldn't have to pay. You ordered cheesebread under the presumption that it would go from the oven to your hands untouched by other customers. It clearly didn't, so it's their problem to fix.

If you are a regular, it shouldn't even be an issue--they should give you a fresh one. I'm sure the profit margin on cheese bread is high enough that they can hand out a few.

A lot of places will give you a free refill (assuming they don't already have free refills) if you spill a drink. It makes the customer happy and it's just not a big deal. When I worked at a pizza place years ago, the profit margin on drinks was 80-90%!! What did we care?
unrelated storyDougSloan
Apr 3, 2003 2:30 PM
Just reminded me of a story.

I had a friend in highschool through law school who became a judge. He had a well-known reputation for being extremely miserly, and we routinely poked fun at him for it.

We were at a deli one day, and he had ordered a sandwich. After he picked it up and got back to the table, he saw there was no cheese, but he had ordered it, at an extra cost of 20 cents. So, despite our already laughing, he goes to get his refund. They promptly hand over the 20 cents. As he's looking down at it in his hand approaching the table, he looks at us and says, "I suppose I'd sound cheap if I asked for the tax on the 20 cents." You can imagine the ribbing.

Now, folks, to get an idea of the mindset in this neck of the woods, this was a *Democrat* in Cape Girardeau, Missouri (Rush Limbaugh's home town, of course).

As for stories...a gross Wendy's storyPaulCL
Apr 4, 2003 6:35 AM
A couple of years ago, I went to the Wendy's across the street from my office. I was working late and the options were limited.

At Wendy's, you can see them make the sandwiches just over the counter. A young lady was making the sandwiches. She must have had a cold because as she was assemblying the burger, she sneezed on it. No tissue,no hand over the mouth, no rubber gloves, but a full sneeze into the sandwich. She then wrapped it up, put it in a bag, handed it to the counter girl who handed it to me. NOT. I refused it explaining that she had sneezed on it. You would think I committed a crime - they actually started yelling at me (teenagers ? !!). The end result: the manager made my sandwich for me in full view. About a half dozen patrons in line behind me left out of disgust.

I don't go to Wendy's anymore or any fast food place...I worked in a KFC as a teenager. Warning: NEver, never go to KFC for chicken on a busy weekend or holiday.
Not out of line. The first I do with my food is spit on it (nm)Bruno S
Apr 3, 2003 3:09 PM
That's what you get for ordering cheesebread (nm) ;-)sacheson
Apr 4, 2003 7:23 AM
What's cheesebread? nmOldEdScott
Apr 4, 2003 8:19 AM
Cheese + bread in Bush's America. Doubleplus tasty. nmczardonic
Apr 4, 2003 12:42 PM