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computer question(11 posts)

computer questionPaulCL
Mar 31, 2003 10:53 AM
I just bought a new multifunction printer. It hooks to my PC via USB cable. The USB cable I am trying to use is the same one I've been using on my flatbed scanner. For some reason, the printer (HP Officejet 5110) will not 'talk' to the PC. Are all USB cables the same???

I hate setup problems. They drive me nuts....
what OS? XP?ColnagoFE
Mar 31, 2003 11:10 AM
far as i know USB is the same. You sure you didn't buy a parallel port printer that can also use USB? If so you'll need different drivers. I'd reinstall the drivers, restart and try again if it was me.
what OS? XP?PaulCL
Mar 31, 2003 11:17 AM
Windows 98. Here's what I've done:
Installed the software...didnt' work.
Uninstalled, rebooted, closed all programs, re-installed - nada.

After the installation, it seems that not all of the components installed. I go to "start" then "program" then to the HP line and there is only a "readme" file to click on. Somewhere within the installation process, something didn't work. I'm sure that's the problem, not my cable. I'll keep working on it. My wife is gone tonight, so I'll have several hours to beat my head against the wall. Thanks. Paul
More stupid questions from KristinKristin
Mar 31, 2003 11:37 AM
Did you add a device for it under printers?
More stupid questions from KristinPaulCL
Mar 31, 2003 12:07 PM
Tried. But it wouldnt' recognize any item there.
are you still using the scanner?sacheson
Mar 31, 2003 11:16 AM
If you aren't using the scanner any more, uninstall all related drivers, etc. through your Control Panel.

What OS are you using? Are the drivers for your peripheral compatible with the OS?

Also, did you shut down your machine, plug in the new device, start the machine?

Sometimes if you try and plug a new device in after the machine has booted up, the Plug-N-Play on Winders doesn't initialize.
are you still using the scanner?PaulCL
Mar 31, 2003 11:28 AM
Scanner is gone and uninstalled the software. Windows 98. Yes to shutting down and restarting. According to the instructions, the printer is compatable with my machine.
Go to to the HP siteMe Dot Org
Mar 31, 2003 11:52 AM
Sometimes they have updated drivers. Sometimes they just don't know all of the hardware and software combinations that can cause problems before they go to market.

This sounds very unusual. I've never heard of anyone having problems installing a device under Windows ;-)

After installation check under Control Panel --> System --> device manager tab and look to see if the device is setting up as an unknown device.

If this doesn't work I've found sacrificing a small mammal at the base of my keyboard sometimes helps.
I checked this morningPaulCL
Mar 31, 2003 12:08 PM
The printer is at home. If I have to, I will download the drivers from their webpage.

Small mammals huh?? Does the blood make my keyboard button sticky???
is it working yet?sacheson
Mar 31, 2003 4:45 PM
If not, try this:

Unplug all peripherals (excluding the monitor, mouse and keyboard). Reboot. Shut down. Plug everything back in. Reboot.

It sounds stupid, but I think it works.
PROBLEM SOLVED !PaulCL
Mar 31, 2003 6:11 PM
I ended up calling HP helpline.

You won't believe this one...the printer was programmed to think it was a fax/copier not a printer. Apparently HP uses the same fax/copier guts on my HP5110 and the HP1230 fax/copier. So, the machine was NEVER going to talk to my PC. The tech had me play with the front panel of the printer to reprogram it so as to teach it to be the printer portion too. Go figure? Then the software installation worked perfectly OK.

Thanks for all of the input. To say the least, none of this was in the instruction book. Paul