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Computer failure wastes my whole day - turns out to be...(6 posts)

Computer failure wastes my whole day - turns out to be...Fez
Feb 21, 2003 9:53 AM
the RAM memory module. WTF?

Troubleshooted it all day yesterday. Even replaced hard drive and tried to reload OS, but the computer was frozen as soon as I turned it on.

Didn't really want to send it in for repair because it takes a long time to get it back, so I kept hoping I'd figure it out.

Ran out of options and just for grins I looked at the last part I could access - the memory. Turns out one of the modules was fried. I've never seen memory go bad (that's why they all supposedly have lifetime warranties - because they almost never fail).

I'd like to thank Dell for my thoroughly unproductive day (I'm self employed so its not like I could have gotten paid for doing nothing all day). More thanks to Dell for having worthless customer service, worthless tech support, and a worthless warranty to go with their shoddy notebook.

And to think I paid more for this POS than I did for my bike. Yikes!

Someone should invent a truly modular notebook computer with industry standard parts.
LOL! technology SUCKS!JS Haiku Shop
Feb 21, 2003 12:04 PM
can't blame dell for kingston--if that was the memory manufacturer. that would be like complaining to giant about a "broken" OCR because of a michelin sidewall tear.

over the years i've learned to check connections before replacing stuff. CD, floppy, HDD and any secondary drives, etc. BUT before most anything else, remove and reseat the RAM. if it's a laptop, remove the battery, cd drive, (and/or) disk drive, and HDD, then hit the reset button, count to 30, put it all back in, and try again. removing and reseating RAM modules never hurts, though.

i'm surprised BIOS didn't catch it.
Must've been something in the air yesterday. I had a bad chipset too.Kristin
Feb 21, 2003 12:33 PM
I had a bad RAM card in a server I'm building. I'd get just to the point of initializing the drives and the console would wig out. After the third attempt, the box wouldn't boot at all. But we figured it out in about 30 minutes. On a server, that's one of the first things you check. Funny thing was, I had just pulled this memory from a server that was in production until last month and had NO problems. Sorry you lost a whole day. If it helps--since I rubbed it in about resolving the RAM issue so quickly--I lost my hard drive 6 months ago and didn't have a backup. That was painful.
Sounds like grey market RAM...jose_Tex_mex
Feb 21, 2003 2:08 PM
I worked for a large contractor who purchased about a thousand PC's. After about a month, nearly 10% of the computers had RAM problems. Since we paid top dollar for the PC's the company came in and replaced all of the RAM.

That leaves a lot of RAM untested and questionable. It is standard practice to sell these modules to secondary sellers who then re-sell and hope for a better success rate.

Normally, I would suspect you received grey market goods. However, if it was from Dell I highly doubt it. For your trouble you should ask for a few more MB. It's the least they can do for your lost productivity.
A little side not about DELLempacher6seat
Feb 21, 2003 6:20 PM
apparantly that annoying kid in the Dell commercials got busted for being cocaine!

"Dude, I'm gettin' a cell!"
I thought it was pot...or did he get busted again? (nm)ColnagoFE
Feb 25, 2003 9:53 AM