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Any computer whizzes out there?(13 posts)

Any computer whizzes out there?Eager Beagle
Oct 23, 2002 8:38 AM
I am running Word in Windows 98. It used to be fine.

Now however - dunno why - when I try to open/save/print it says "not enough memory/disc space to complete the operation".

I have tons and tons of both free.

If I reinstall Word, it usually works for a couple of times, then starts playing up again.

I re-installed Windows last night - still no dice.

To make matters worse - my printer now won't print - goes through the motions, but nothing comes out - it prints the test pattern from the printer driver menu fine though.

Anyone any ideas? It's driving me nuts!

Thanks. EB.
I'm assuming you have a backup of your hard driveKristin
Oct 23, 2002 10:26 AM
If not, you should back it up before continuing...just incase. Six months ago, the hard drvie in my Dell GX240 seized. I was getting errors like yours. Chances are your disk is fine, but it never hurts to have a backup.

Watch your resource monitor while trying to use Word again. What happens to CPU utilization when you try to do one of these functions in Word? Have you tried openning/saving/printing from Excel and Power Point? How does that work?

Things to try:
*Delete contents of C:\Temp & C:\Windows\Temp (leave the temp folders there, just delete contents)
*Check the size of your swap file (vitual memory)
*Run sytem diagnostics including a complete disk scan WITH a surface test. (If your hard drive is crashing, this will likely break it completely. No matter. If its ticking, why wait for the KABOOM?)

The printer issue is likely unrelated to the Word issue. When two things break at once, its easy to assume the same thing is causing both problems. That's rarely true. Try uninstalling and reinstalling the printer.

Its probably just a software issue, so don't be too concerned about the hard drive (unless its a Dell GX). If your resources are okay, and the tests don't turn up any problems, then I would look at doing a FULL uninstall of then entire MS Office Suite. You'll probably need instructions from MS for this. The uninstall tool under Control Panel doesn't really remove ALL the files. It could be leaving corrupted DLL's on your hard drive.

This is just shooting from the hip, without having more details. What kind of computer is it?
Oct 23, 2002 11:31 AM
Have never used Win '98 and avoid Windoze in general but here are some thoughts...

The error message is the best clue you have and is probably correct in some fashion.

Check disk space on ALL your drives, physical or not. Even if you only use the D: the OS may be installed on C: and more important, the Swap File may be on C: as well. Make sure you have at least 25% free space on each of your drives. Physical drive errors wouldn't likely cause the error you're getting but I wouldn't put it past Microsloft.

Check your memory again, and while using Word, how much Free physical, Free total, and Virtual Total do you have? My guess is you don't have Virtual memory set high enough. Set Virtual memory to 3 X your physical memory. If you have 128MB of memory set virtual at 384MB. Microsloft calls the Swap File the Pagefile (even though all swapping has been done a page basis for decades now) so you may have to set virtual memory through a pagefile setting. Virtual memory is VERY important to the OS, even Windoze can run on say 4MB of physical memory (yes four), but it would be unbearably slow because of all the swapping. But try setting Virtual memory at 4MB and watch the carnage.

Good luck.
Don't recommend setting a hard swap file paramiterKristin
Oct 23, 2002 12:20 PM
Windows gives you the option to allow windows to manage the swap file size and allocate to itself more space as needed. I would not recommend setting a concrete limit. Let Windows manage this for you.
re:Don't recommend setting a hard swap file paramitertao
Oct 23, 2002 12:41 PM
Sure, I didn't endorse setting a hard limit, but make sure the minimum (suggested, whatever MS calls it) is at least 3 X physical. This ensures that Windoze will always be able to allocate itself more virtual memory, up to your minimum, and also cuts down on dynamic bookkeeping for the swap area, which really isn't necessary. Don't be fooled by the "Windoze will do it for you best argument", if it were true, I wouldn't blue screen every 10 - 20 hours of intensive use... even when using their New Technology technology, talk about useless redundancy.
Err - OK - I think I understand all that....Eager Beagle
Oct 24, 2002 1:17 AM
I'll give it all a whizz at home tonight, and see what happens.

FWIW, it's a custom build computer - about 6 months old. I checked the drive with all the diagnotsics I could bring to bare, and save from a few damaged files that were reparied OK, it was fine.

Thanks all - I suspect that there may be a follow-up queston though...
re: isolate the problemThirtyFive
Oct 26, 2002 1:28 PM
im no wiz by any means but here are a few thoughts

just like a 'creaking bb' on your bike, first thing to do is figure out where the problem is comming from so that you dont end up spending time lubing and overtightening that which does not need it

example if printing from word is busted, but printing from notepad and excel works then you know its word

assuming printing is broken regardless of application, reinstalling windows may not do it depending on how you perform the reinstall. if you formatted your drive and then reinstalled ok, but im guessing you did not format right? try removing and adding the printer. if no good try reloading the driver for the printer. the driver may have persisted even when you blew away windows.

good luck and try not to lose too much sleep over it...
The had to happen follow-up..Eager Beagle
Nov 5, 2002 8:42 AM
Well, I tried all the ideas - I got the printer working after installing it all again, along with Windoze.

Still no dice on the Word. Here's what happens.

Will print of the icon, but not the menu "insufficient memory"

Still won't save/open new docs "insufficient memory" - but saves as "recovered document".

Won't spell/auto/grammar correct "insufficient memory".

The rest seems to work OK.

I tried the free memory stuff - there is loads. I have auto manage on the allocation, as suggested.

Weird thing is that when I re-load Word, it all works for a while (about 5 mins) then stops again, as if some memory buffer is filling up or something.

Anyone got any ideas?

Thanks - EB.
Shot in the dark.......Len J
Nov 5, 2002 9:58 AM
is better than no shot.

Have you done a virus scan?

I was having similar problems with "memory freeze" and after much frustration and gnashing of teeth I found that the following worked for me.

1.) I cleaned out everything in my startup that was loading into memory that I didn't need. Do a ctrl/alt/delete (Once) and see how much "stuff is running.

2.) I bought a copy of Norton Anti-virus and followed the instructions. Ended up that I only had 9 different viruses on my machine. When I cleaned them up, Lo & behold no more problems. BTW, the program that crashed the most was Word. Now it doesn't at all.

Worth a try.

i've whizzed on a few computers so far...JS Haiku Shop
Nov 5, 2002 11:26 AM
sounds like different messgages: at first, "not enough memory" or "not enough disk space", and now "insufficient memory".

did i miss it in your thread, or have you tried printing from other office applications? how about other non-office apps? like wordpad or notepad...not just a printer test page. another idea--have you tried printing other word docs? is this isolated to one document, or are all affected?

taking shots at the swapfile space is in the right direction. when you say there's plenty of free disk space on the local drive(s), how much is plenty? how large is the swapfile? do the math...

check the print settings within word to make sure you're not redirecting to a file (it could happen). check the device options tab in the printer config page through word (file/print/properties)--how much printer memory is allocated? try backing it down and try again. also consider backing the "printer memory tracking" option on same tab from agressive to conservative. just a thought. if these don't work after saved and win98 is restarted, you can always restore the default settings using the "restore defaults" button.

in word, also check file/print/options (the options button, lower left corner of the print dialogue box). is "background printing" checked? try it the opposite way (check or uncheck, OK, restart word, try again). did either way work?

if all else fails, uninstall the printer driver, uninstall word, restart win98, reinstall the printer driver, restart win98, reinstall word.

and, the last-ditch option: get a really big magnet.


(if this stuff doesn't work, let us know)
oh, yeah...also...JS Haiku Shop
Nov 5, 2002 11:28 AM
how much RAM on this machine? right-click my computer, choose properties, hit me with it. when you start the machine (at boot), does it count up to that amount of RAM?

one more question: do you live near any government installations? just kidding.
Thanks - I willEager Beagle
Nov 6, 2002 3:50 AM
investigate these issues when I get home tonight.

FWIW, I have done the full re-install - that's when I found the works for a while, then stops again issue.

I have the full Norton installed, and did a full virus check - nothing found.

More later - and thanks - EB.
be sure to try the reinstall in those steps...nmJS Haiku Shop
Nov 6, 2002 6:10 AM