|Tale of two "Tech Supports": Rudy Project vs. Microsoft||filtersweep|
Aug 24, 2002 3:57 PM
A few weeks ago my optical MS mouse conked out. I purchased it a few years ago and could not find any registration info, receipts, etc... I thought since it HAD NO MOVING PARTS, what could possibly go wrong?
Anyway, I contacted Microsoft (out of a sense of exploration and principle, since this thing cost maybe $70 when it was purchased). After being transferred around to the proper person (via phone) I spoke with a woman who asked for the P/N number, which I dutifully read off. She could make no sense of the number in her system, and insinuated that I had a counterfeit. I explained I had purchased it at Best Buy. She asked me to read off some numbers on the certificate of authenticity (only God knew where that was) or fax a copy of the receipt. I gave up. (It was actually much more convoluted than I care to describe, but you get the idea).
I have found that if I act like a pathetic ignorant person, I often get better results from these gatekeepers to my happiness, so I called again a few days later from work. This woman was set to ship out a new mouse, but asked at the last second for the P/N number... of course the mouse was at home. No luck.
I went to Best Buy and picked up a duplicate receipt from years back. I called again from home. This woman only wanted to know my address, didn't give me any run around.
Those little rubber pads that fit on the nosepiece of my Kerosenes disappeared- likely when cleaning the sweat off the lenses. I called Rudy Project, explained what I was looking for and asked who I should speak with. The guy just asked for my address and shipped the replacement part- no questions asked.
|Rudy Project plus others||PaulCL|
Aug 25, 2002 5:13 PM
About two months ago, I noticed a chip on one of the four lens (two black, two yellow) for my Skeey sunglasses. They said to send back both sets of lens and the frames. Within a week, I had a two new sets of lens and a new frame - this time with a lens pouch and a glass case. What did it cost me?? Only the postage to mail my old stuff to them. Amazing customer service. I found this out thanks to TJeanLoz from this board.
I called them regarding a three year old Silca pump. The main steel plunge rod snapped. I wanted to buy a replacement rod. Nope. None to sell. So without a receipt, just on my word, Performance sent a replacement pump.
Dave Thomas of Speeddream Wheels
I bought a set in Feb of 2001. Earlier this year, I had a problem with one of the spoke eyelets. Nothing major, I was just asking him how to fix a very minor problem. He said to ship it back. I got a new rim built around my hubs. It only cost me shipping. Great wheels to go with the service.
They suck. Nothing else to say about it.