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Yourbikesource @ ebay experience(12 posts)

Yourbikesource @ ebay experiencefiltersweep
Jun 27, 2002 4:32 AM
Granted, their feedback, as well as postings here should be enough of a warning, but I thought I'd share the details of my experience with them.

I won an auction for tires on June 10.

Knowing that they don't accept Paypal or Billpoint- and that that Western Union B.S. they use actually uses SNAIL MAIL to mail a check to them if I were to use a credit card (and they charge higher fees) I mailed out a money order the next day (June 11).

June 20 rolls around, and I haven't heard a word from this outfit, so I send them an email.

June 21 arrives, and I receive a "deadbeat bidder" boilerplate email warning me that I haven't paid.

June 22, I phone my bank, and they report that the money order had CLEARED several days earlier (and I wrote ebay item number, description, my name and address ALL on the M.O.). I send yourbikesource an email including my bank's phone number, MO number, an explanation that the check has already cleared, and a request that they UPGRADE SHIPPING for free, since they have delayed shipping due to their error.

June 25 I receive an email stating they have received payment, and that I need to call them to arrange payment for faster shipping.

June 27 I receive an email stating tires have been shipped. Tracking number for UPS (REGULAR GROUND) indicates they will arrive July 1.

Three weeks for lousy tires? I guess it could be worse. The sticking point for me is that I was accused of NOT PAYING after the check already cleared. Each email I sent took days for a response. They made no "good faith" effort to remedy their error by upgrading shipping.... and bottom line, they request positive feedback with their shipping notification.

You'd be better off buying a trivet collection on ebay from Aunt Mable!
re: Yourbikesource @ ebay experiencenamir
Jun 27, 2002 5:29 AM
Why didn't you just save yourself the trouble (considering the volumes of cautionary data about them on this website) as well as some money and order from a UK site? I doubt the tires you bought are so rare you couldn't find them at xpedia, totalcycling, or parker-international. you may pay a little more for shipping, but the overall prices are so good (and the headaches so minimal) that it seems to be the way to go. --namir
re: Yourbikesource @ ebay experiencefiltersweep
Jun 27, 2002 1:58 PM
I have ordered a bunch of stuff overseas... and for the most part I agree, although if the shipping doesn't get you, sometimes the shipping time can! Totalcycling has been very good.

I really didn't expect THIS MUCH hassle over a pair of tires!
re: Yourbikesource @ ebay experiencenamir
Jun 27, 2002 10:06 PM
I've been dealing with the shipping situation by placing larger orders with friends, because with totalcycling it's flat-rate shipping for DHL. i know enough people who want cycling stuff that at those prices (or those on parker-international), it's not hard to place a large order. sorry you had to deal with such madness. --namir
Here's A Betjromack
Jun 27, 2002 8:22 AM
They did not have the tires when you won the Auction. They ordered them after your check arrived.

What a bunch of dishonest scum.
re: Yourbikesource @ ebay experienceLC
Jun 30, 2002 6:03 PM
I got the same experience, but worse. I won my auction a week earlier for some Pro Race Tires and just got them on the 28th, plus they sent me Vittoria Open Corsa CX instead of the Mich Pro Race. I wanted the Pro Race tires specifically for racing crits and the cornering ability they provide. I just tried the Corsa CX and they could not even hold grip on a easy corner on my training route. I would be dead meat in a crit :(
Yourbikesource - NOT WORTH IT!sashasasha
Jul 1, 2002 12:18 PM
I definitely recommend NOT buying anything from this group. I won/paid for a pair of shorts from them and they shipped someone else's order to me. After repeated efforts to get them to ship the correct product, I've just about given up on the whole transaction. I'd be happy to return the incorrect items, but i hardly trust them to correct their mistake, especially given my experience with their lack of customer service.

Definitely a thumbs down.
Yourbikesource - Fine for meAegis_guy
Jul 1, 2002 1:58 PM
I have won four of their auctions and they have all been fine, except that I prefer Paypal. All orders have been shipped correctly and quickly.
Me toojtolleson
Jul 1, 2002 7:47 PM
and actually, other than the glitch in the spring... their feedback has been pretty solid. I find these threads on multiple cycling discussion boards, and I'm beginning to suspect a disgruntled competitor.
Real experiencesashasasha
Jul 2, 2002 5:09 AM
Normally, I'd agree with the idea that it was a disgruntled competitor - perhaps some of the posts about YBS are just that. But in my case, I know that their customer service is considerably lacking, because I was one of the customers they've mistreated.

Yes, the products are generally good, the prices are also good, but the payment system, shipping, and communication are terrible. The idea behind sharing my experience is nothing more than a "buyer beware" - you have an added risk of buying from this group which may not be offset by reduced costs. For me at least, that means I'll stick with the LBS and other online bike shops.
followupfiltersweep
Jul 2, 2002 2:16 PM
Just received them YESTERDAY- 7/1/02... three weeks?

Don't believe me that I'm not a "disgruntled competitor"? Do an ebay search.

Granted, they do appear to ship 200 items/day, but it is a fact that they don't accept paypal or billpoint, and it is a fact that they are disorganized. I'm guessing if they get a little behind, they really can't catch up too easily.
sorryjtolleson
Jul 8, 2002 6:53 PM
my use of "disgruntled competitor" wasn't directed at any one post. I've just been confused because not only did I have 3 good purchasing experience with them (all in the $100 to $150 range) their feedback is really pretty solid and their prices are to die for (sometimes). So when all the sudden these threads popped up on multiple cycling boards all at once without much corresponding bad eBay feedback, I wondered what was up.

And one guy posting a thread about them (on another board) did admit to being a Rudy sales rep. disgruntled because they undercut authorized dealers (and aren't one). So, I began to wonder if he was behind another other threads.

Good luck to everyone in getting their stuff.