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Don't order from hammerhead bikes!(5 posts)

Don't order from hammerhead bikes!gspot
Nov 12, 2003 3:10 PM
I ordered some parts from them, and they took almost 3 weeks to get here! then, to top it off , the order wasn't even complete! I emailed them about this, and have yet to get a reply, even after 4 days! so don't order from them! i picked the mbecause i could save a couple of bucks over aebike.com's online QBP catolog, but it was clearly not worth it !
 so just order from aebike.com, if you want service!
re: Don't order from hammerhead bikes!Erok
Nov 29, 2003 12:39 PM
There is no better customer service to be had than Hammerhead Bikes. They are a small bike shop with some of the most knowledgeable people you can find. Charles Coker is well thought of on MTBR and a pleasure to do business with. I don't know your situation with your order from them, but I do know this... you will be hard pressed to find ANYONE that has a bad thing to say about Charles or Hammerhead Bikes.
I've had the same issues with HH as well.MOJO221
Dec 9, 2003 7:35 AM
Without getting into detail's, I've experienced the same problems you've described. Charles' service seems to be hot and cold. He sells an awesome bike at a great price, but the service can certainly leave alot to be desired sometimes. I think he means well and genuinely cares, but is sometimes overwhelmed and doesn't have the resources to handle the interest he's generated.
Did this ever get resolved?Crash
Dec 23, 2003 1:31 PM
Just curious if this ever got resolved. I have dealt with Charles before and a nicer more honest guy doesn't exist. He does however get way over maxed from time to time. I can't imagine him ever screwing anyone over.
Similar problem with Mud, Sweat and GearsDave_Stohler
Dec 25, 2003 5:54 PM
They quote a good price, but can't fill orders worth a sh!t. It's obvious that they are just a small shop, not really an e-tailer.