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Bad Shipper-UPS(4 posts)

Bad Shipper-UPSwspokes
Apr 30, 2003 4:31 AM
UPS sucks. Check out this pic of this frame, The frame was double boxxed and there were marks on the bottom that the inspector reported as track marks from the conveyor. He wrote it up as UPS fault. They still deny. What fun!
re: Bad Shipper-UPSfab4
May 8, 2003 7:11 PM
Welcome to the club. I feel you man. I shipped a frame via UPS last month and they craked the seatstays and denied that it's not their fault. UPS IS THE BIGGEST FRAUD OF ALL!!! They are absolutely committing a fraud when they accept insurance for items and wouldn't pay when they damaged the item. FU%#K UPS!!!
re: Bad Shipper-UPSwspokes
May 20, 2003 7:52 AM
I agree! Sad, but after printing off the pictures of the box, having the inspecter locally see the damage and box and write directly on the sheet that the damage was indeed caused by UPS. They still had the Guts to deny the insurance claim. Worse part is I only claimed $75 to cover repair and a fork...which was completely missing. I am sending them a letter soon. not that it will do much good but they should be held accountable for their actions.
re: Bad Shipper-UPS----how to cover your butt.....Elguapo
Jun 16, 2003 4:43 PM
I'm currently trying to get them to pay for a wheelset they damaged. They even admit to doing it, but they are saying the seller didn't insure it (and of course he says he did). It all comes down to paperwork.

Whenever you buy anything (especially if it's expensive--like a frame, wheels, or a whole bike) make sure that the seller pays for insurance. UPS only covers the first $100, after that they can do whatever they want to your little treasure.

Next, have the seller fax you a copy of the shipping reciept (negotiate this up front if you can) with the proof of insurance payment on it. As a receiving customer UPS will not give you the time of day because it's all between them and the seller. If you try to make a claim and the seller doesn't like you and decides to lose the receipt, you are SOL!!!!!

Good luck!