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Carbon Monkey Bar-Bad Company, Bad Warrantee(9 posts)

Carbon Monkey Bar-Bad Company, Bad Warranteered_ellsworth
Jul 5, 2002 10:37 AM
Both my wife and I had Monkey risers on our bikes. The bars developed stress splits under the anchor points of the shifters and brakes. The parts were put on and tightened with a torque wrench to spec by the shop.

Both bars were returned to the shop and the company contacted. The company recommends using manufacturers spec but refused to honor the warrantee claiming they were overtightened.

I know the shop and the mechanic. The parts were installed correctly and the shop would not screw me.

How can you win in this situation? I could understand if we were North Shore gonzos, but we are not. However the thought of the bar splitting in two coming down Porcupine Rim is a sobering thought. While I am out the $200 for the bars, I am glad nothing bad happened. But it is a bad product with a bad warrantee.

I know a lot of riders use them and suggest that you check your bars for stress cracks where you have tightened the stem, brakes and shifters.

Bruce
The shop would not screw you?TJeanloz
Jul 8, 2002 5:46 AM
If the shop wouldn't screw you, they should replace the bars. The odds that they used a torque wrench on the shifters/brake levers are slim to none- it would be tough to get a bulky wrench into the correct position, and I don't know a single mechanic that anal.

I also know Veltec's warranty policies pretty well, and I'd be surprised; no, shocked; if they didn't offer at least a heavily discounted replacement.

If I were you, I'd cut the shop out of the loop and contact Veltec directly.
Yup, I agree with TJeanloz in that regardgetinthesufferzone
Jul 8, 2002 2:34 PM
Yup -

A shop mechanic using a torque wrench to install a shifter/brake lever setup; is kind of analogous to someone locking the front door of their house/apartment and getting into their car to drive to work, stopping their car halfway down the driveway and walking back to the front door and putting the key back in the lock; just to make sure nothing went wrong and that they actually locked the door the FIRST time, then getting back into the car, driving a little bit more down the driveway, stopping after a few yards and repeating the whole process about 5-10 times; just to make SURE that the deadbolt engaged and everything is secure. CAN'T BE TOO CAREFUL !

We don't have a conscientious issue here, it would be more of an obsession-compulsive behavioral pattern.

On the other hand, I wipe my arse at least 5 times after every bowel movement and I find absolutely nothing wrong with that type of behavior; so maybe I shouldn't pass judgement on the fine line between accepted/extreme character traits. (I also try to slowly open the refrigerator door to make sure that the light bulb inside it REALLY goes out like its supposed to when you shut the door).

Any experienced mechanic's torque wrench is in his wrist. The best that you could probably expect is for him to carefully check the edges of the components with his finger for any uneven spots that could scratch the bar during installation and then take the time to sand them down with some emery paper.

I can't comment on Veltec's warranty polices but I do know that they do or at least did measure their Magnesium stems on a gram counter that must have been horrendously out of calibration to give fictitiously light weight readings.

Oh well Bruce, it looks like no kayaking in Newport Beach this winter, n'est pas ?
Yup, I agree with TJeanloz in that regardred_ellsworth
Jul 9, 2002 9:28 AM
The shop is fine and I have that covered. It is a strange situation. I am more concerned about the cracking than I am about the money. Mine cracked at the stem.

I will have to be satisfied battling the wave runners on Lake Hopatcong this year rather than Newport Beach with our tandem kayak. If we make it there (Huntington Beach) this year, I prefer road riding and hot tubs. I keep thinking about the fisherman hauling in sharks where the guys are surfing. No sharks in Lake Hopatcong, only drunks.

I am usually happy with the mechanics but every once in a while something happens that is weird. As I said, money is not the issue. I can take care of myself in that regard. Breaking a bar on the Slickrock Trail in Moab is another issue and that is the only reason for passing it on.

I am not a weight weenie with the bikes. I bought the bars because I thought they would be strong and absorb vibration . All manufacturers seem to lie about weight of frames, parts, etc.

Anyhow, you will do what you want and that is fine. I will continue to try to keep the shiny side up.

Bruce
Still scorching in Jersey ?getinthesufferzone
Jul 9, 2002 12:10 PM
Well, Bruce I would have to say that there are 4 possibilities to account for this bar cracking.

#1- The clamp bolts on the stem were indeed over-tightened.
or
#2- Everything was installed properly however the edges of the stem were not smooth and they caused a stress riser which eventually lead to the bar fracturing.
Or
#3- You got a lemon or the entire line of that model just plain sucks and should only be used as a rod to attach a small American flag to while waving to U.S. Postal Team as they do the Team Time Trial on Day 4.
Or
#4- New Jersey gremlins.

Some people also claim that stems with a small contact surface area such as the Ritchey WCS could also lead to failure; but I don't know of any actual reported cases; it is just conjecture.

What pisses me off the most is Veltec's apparent apathetic attitude to your problem and the fact that I run Monkey Lites on all my bikes which means I will have to check them more often for early signs or failure, but therein lies the dilemma because everytime you un-tighten and then re-tighten the component; theoretically it is supposed to inherently weaken the carbon bar in that spot! Ugh !!!!!!!!!!!!!!!!!!!!!!!

Hey Bruce, being a weight weenie is not entirely such a bad thing - just like losing another 5 lbs.; it will surely get you up the hill faster- if you "get in the suffer zone"
What pisses you off most is what is most confusing,TJeanloz
Jul 9, 2002 1:35 PM
Veltec has, in my experience, about the BEST warranty and customer service in the industry. I've known them to reject warranty claims, but they always come back with a solution that's good for everybody; i.e. you shouldn't have gone dirt jumping with your Look LDS Pro fork, but you did and you broke it, and they won't warranty it, but they will sell you a new HSC for $30. I've seen that one happen...
Well then Brucegetinthesufferzone
Jul 9, 2002 2:01 PM
Get back on the horn - yourself !
If memory serves me correct, I believe they've got an 800 customer service line.
Well then Brucered_ellsworth
Jul 9, 2002 2:27 PM
It is funny how this post has grown. Evidently I have been part of a conversation in the past with at least one of you. I said that I have settled it all with the shop and that part is fine. You made the suggestion that you check your bikes. I agree. It is a good precaution. I could lose 5 lbs. I didn't have a problem until I had one of those birthdays that ends in zero so the last 6 months has been tough to keep it off.

I am not a hard rider but go over enough stuff that puts a strain on the handlebars. I do enough damage to myself without the bike failing-2 helmets in 2 weeks. Both bad luck rather than lack of skill-LOL.

My wife and I ride together all the time and will have matching bikes once again next week. I am hoping that they are a breeding pair and I will go into the Ellsworth business for myself. Water and feed them until they get to the right size and I could retire.

Anyhow, it has been fun.

Bruce
Veltec is the tops for customer service... (NM)miposy
Jul 10, 2002 12:16 PM