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720i help please(10 posts)

720i help pleasemosovich
Jan 17, 2004 4:02 PM
Hey, I got an 720i, got all the software loaded and finally got my computer to recognize the IR device. BUT, when I got to download info, it says it isn't recieving the signal from the HR device. Anyone else have this problem. I'm about to go nuts, any help would be appreciated.
Have you downloaded the updates?undertrained
Jan 17, 2004 6:59 PM
check out
re: 720i help pleaseHoward2
Jan 17, 2004 8:37 PM
Not sure if you've tried all of these steps:

1. Start Polar Precision.

2. Go to Options > Preferences > Hardware
Make sure that IR and 720i are selected.
Then select the "options" dialog box and make sure you've selected the appropriate options.

3. Punch the lower right button on your monitor until you see the word "connect" on the screen.

4. Place the monitor next to the IR receiver with the monitor's red screen facing the receiver's red screen.

5. Back in Polar Precision select Tools > HR Monitor connection.

If that doesn't work, make sure the IR screens are clean and clearly pointed at each other and within a couple of inches.

Good Luck,

It may help to restart your computer.NC_Jim
Jan 17, 2004 8:40 PM
Works much better for me after I do that.
Try this before you call Polarms
Jan 19, 2004 5:58 AM
I had the same problem that you are having. Last week, I called Polar. After waiting on hold for 30+ minutes, I finally got to a human being, who walked me through what Howard2 suggests. Make sure that all other options are turned off. Then, the download should work - at least mine did.
re: 720i help pleasebeatenleader1
Jan 18, 2004 5:37 AM
Hey my comp did the same thing. After you turn on your comp and to polar software simply unplug the infra reader from back of computer for a couple of seconds and then plug it baci in . This is what works for me . Dont know why. but try it
Is it USB connected??? Processor Speed? Need info!davidxy
Jan 18, 2004 1:29 PM
re: 720i help pleaseDrone 5200
Jan 18, 2004 2:14 PM
I use the IR built into my laptop. The watch has to be very close, like 1/4" before it will work. But then it works fine.

Try resetting the watch too. Push the little button on the left with a ball point pen.
re: 720i help pleasewitcomb
Jan 18, 2004 3:26 PM
Thanks for saying that. I was debating about getting the 720, but I wasn't sure if the IR would work with my laptop.

- Neil
Thanks and updatemosovich
Jan 18, 2004 8:29 PM
I looked at another forum and they were telling me if your computer has somewhere, I can't remember, "open usb host controller" the USB won't work. I don't know why. But if it says "VIA usb hub controller" it should work okay. Mine says the first one. I'm going to call Polar in the morning and then order a seriel port IR reader. I sure hope this works. I really think I'd like it once I could down load it. I'm very frustrated though. I would go back to the 520, but it only stores 1 completed file. I have a 510, but all it takes is hitting the button accidently and you've lost all info. I've done that several times now and am frustrated with that as well. I'll post what I find out from Polar if anything.