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Lets hear an update on that shattered Giant Carbon Fork...(14 posts)

Lets hear an update on that shattered Giant Carbon Fork...Fez
Jan 13, 2004 12:29 PM
A few weeks back a chap posted a pic of a shattered Giant TCR carbon fork. The one that unfortunately broke from JRA, if I recall.

Any update on whether Giant will replace it?

If so, what will they replace it with, since the forks seem to change almost yearly and even within the same year there are different models and colors (TCR team, zero, one, two) of the fork.
re: Lets hear an update on that shattered Giant Carbon Fork...BaadDawg
Jan 13, 2004 2:20 PM
Frith (he's the guy who had his fork shattered) we were talking back when we both got new Composite TCR1's. I live in Ottawa.

Near the end of the summer my chain came off the the front rings when I shifted from the large rind to the small ring. I was not under load at all abd with just half a pedal stroke the chain wedged against the 39 rincg and the chain stay. It bent the chain and I had to walk the bike back to my house (luckily I was about 5km from home) but after a 90km ride I wasn't happy.

My LBS replaced the chain no charge, but my chainstay got gouged. I had the Giant rep look at it (it took a month or so for him to get around to it) and I was told that they would replace the frame under the crash warranty program for $900. The regular replacement cost is over $1,800. I am talking in Canadian dollars.

He also told me that the frame is especially beefy in that area and he did not think the gouges would affect the frames integrity.

I was pissed that the chain was thrown in the first place, and that I would have damage with so little effort applied on that fatal half pedal stroke.

Both the LBS and the Giant rep basically said tuff noogies. It was not their fault.

Let us know what happens with your fork.
Jan 13, 2004 3:13 PM
FWIW I think the Giant is a nice frame.

I have owned 3 different Titanium road bikes in the last 3 years. My current one has over 7,000 miles. I don't baby it, but I take good care of it. I have dropped a chain on the chainstay a handful of times and one time a foreign object got caught between the chainstay and big chainring. There is only a small mark on the right chainstay after all those incidents.

If this was a painted carbon frame, I think I would have some serious problems with the chainstay. In addition, I would have paint rubbed off from cables on the headtube and top tube, and various chips and scratches.

As boring as Titanium is, it sure is durable and low maint as far as avoiding surface blemishes.
Titanium is not boring!!!TFerguson
Jan 13, 2004 6:52 PM
Only all chrome is more beautiful than polished Ti and then only for about 3 years.

Sharing some miseryJFR
Jan 13, 2004 4:25 PM
Shortly after purchace of my new road bike, when down shifting from the large chainring to the small (2 ring setup), the chain dropped past the small ring and onto the bb shell putting 3 noticable chips in the bb shell paint :-(

Your damage sounds much worse, but I can sorta relate, and I empathize with your situation.

Would a chainstay guard help your situation? Maybe one of the carbon jobs avail now would help cover up and look okay. Just a thought.
Ah, another reason for Ti or steel (nm)Kerry Irons
Jan 13, 2004 4:26 PM
fork update.Frith
Jan 13, 2004 4:06 PM
I took my bike into the lbs and before I could even tell them what happened (i.e. that it was mostly my fault) they told me quite matter of factly that they were going to get it warrantied for me. I asked what they would tell the giant rep and they said "whatever they need to hear".
That was 3 weeks ago and I haven't heard word back yet. But I'm not going to push the issue since it is winter.
As far as what fork and decal set? That's a good question. Not one I'm able to answer at this point but one I have wondered myself. AFAIK this years TCR doesn't have a red version. So I assume that it will be one of...
a)last years stock
b)this years stock dressed up like last years
c)this years stock in plain black.
Any of which i would be happy with.

I will update you all with the results and I'll try and get some more details.
Here's a hint though.
Bring gifts of beer to your LBS... They'll do you right in return.
fork update.Kiwi Rider
Jan 13, 2004 5:01 PM
I had to replace my '01 TCR2 fork late last year because of a crack at the bonding between carbon/allumnium because of a crash in a race. Although I had to pay for it, the replacement fork was black and of the '02 year. Seams likely that you will end up with a black one unless your LBS can get hold of the red fork.

Kiwi Rider
Yup, I bring beer to my LBS too. =) (nm)jtferraro
Jan 13, 2004 8:38 PM
third it: Bring gifts of beer to your LBS nmcyclopathic
Jan 14, 2004 5:20 AM
yep, a party tray at X-mas works well also....nmDave Hickey
Jan 14, 2004 5:39 AM
Hell yeah...I brought my LBS a Harry & David basket. (nm)jtferraro
Jan 14, 2004 1:31 PM
Pizza, Burritos and loyaltyCoolhand
Jan 14, 2004 7:44 AM
All three go a long way. . .

As they say, what comes around goes around. After 6+ years of being a loyal customer and helping out on occasion I ended up with a part-time job at my LBS and a place on their team they help sponsor (I am a mighty Cat-5 roadie this year- pray for me!).

A good shop will always go the extra mile for a "regular" as you are the core of their business. Good luck on the fork,

fork update.BaadDawg
Jan 14, 2004 2:14 PM
I would be surprised if my LBS would give me the kind of service you received. They have acted like they are always doing me a favor when I go there because I paid $300 less than retail, and I know you paid a good $200 less than I did. And I got that price because another LBS here was selling the same bike for $30 less than I paid. I didn't mind (at the time) paying $30 more to deal with my LBS but as time wore on I did not feel surported at all.