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Bikes from Wrench Science and Competitive Cyclist(8 posts)

Bikes from Wrench Science and Competitive CyclistWiaruz
Dec 3, 2003 4:11 PM
How has people's experience been with bikes from these two web dealers re quality, after sales service etc.
slightly OT - excellent experience with SpeedgoatPmbH
Dec 3, 2003 5:03 PM
When you mentioned WS and CC, I immediately thought of shops that use an online configurator for bicycle builds.

I've bought a bike through Speedgoat, using their online configurator, and it was an excellent experience. Granted, Speedgoat doesn't carry European racing frames like the e-tailers you mentioned, but they have amazing customer service. Also, their attention to detail in assembly was very good, and I am a picky customer.
re: Bikes from Wrench Science and Competitive CyclistFTF
Dec 3, 2003 7:04 PM
I just bought some Reynolds stratus wheels from competitive cyclist, and I have to say that they have the best customer service that I have ever ever ever had. Above and beyond.

I have had no experice with wrench Science, though.
Great experience with Competitive CyclistGeoCyclist
Dec 3, 2003 11:34 PM
I bought my De Rosa King from Competitive Cyclist, and their service was excellent. Their sales staff is very knowledgeable. The amazing thing was, I made a second purchase for a low cost item (Specialized Bike Computer) and they gave me the same great service as if I was purchasing another high-end bike. I would highly recommend Competitive Cyclist.
Competitive CyclistCrankist
Dec 4, 2003 6:35 AM
First rate service, incl. delivery, although I do think the bike could have been boxed better.
Had a warranty issue with the De Rosa fork. I had the replacement in my hand 4 days later, trimmed to size. Sinclair Importers were very helpful here too.
If you do use CC, be sure to take advantage of their price-matching policy.
re: Bikes from Wrench Science and Competitive Cyclistnovagator
Dec 4, 2003 10:12 AM
Bought a Colnago from CC and they had great customer service. The original seatpost I had on the bike had no setback and I found I needed one with some setback, called them and they sent me a new seatpost that day, told me to just send back whichever post I didn't want, but that there was no hurry. They answered all my questions on the phone or via email in a very timely manner.
re: Bikes from Wrench Science and Competitive Cyclistpina
Dec 4, 2003 12:03 PM
Bought my wife's De Rosa Planet from them. Great service and very knowledgable and easy to work with. After purchasing 3 or 4 high end bikes from various places, i highly recommend CC.
re: Bikes from Wrench Science and Competitive CyclistFranchise
Dec 4, 2003 6:29 PM
I bought my Pegoretti from Competitive Cyclist last March. They were very knowledgeable and gave me insight into material, and fit. I recommend them highly.