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Cannondale Warranties.....past & present(8 posts)

Cannondale Warranties.....past & presentK-Man
Nov 19, 2003 5:31 AM
There has been some discussion in the last few weeks on Cannondales warranty and how it now does not warrant "fatigue". I found my Cannondale booklet from my 2002 R900 which I had bought in the fall of 2001. I compared the warranties from the older book to the new book that just came with my R2000. Warranties are EXACTLY the same, not a word has changed. Not saying this is a good or bad warranty only that Cannondales chapter 11 and new management has nothing to do with the current warranty since it has not changed in the last 3 years.
Anyone have an older warranty book that is different?Courious to know when the decided to add in the "Fatigue" verbage.

KMan
No offense but....divve
Nov 19, 2003 6:16 AM
....Cannondale never warranted wear and tear, including fatigue, that goes for every manufacturer out there that I know of. They do however have an addendum, which they recently changed/edited after the big stink here, regarding the CAAD7.

http://www.cannondale.com/bikes/tech/pdfs/115936.pdf

The big fuss was all about the below (even though it still comes with a lifetime warranty against manufacturing defects):

"You must understand that Optimo and CAAD7 bike are intended to give an aggressive racer a competitive edge for a season or two of racing. A less aggressive rider will enjoy longer frame life."

In my opinion key to the above is the term "racer". Let's for instance compare the above "racer" standard to drive train products. For instance, cassettes are expected to last around 4-5000 miles. A "racer" who rides around 2-3000 miles a month would go through one about every 8 weeks. Do you think it would be fair to say Campagnolo or Shimano cassettes are worthless, because they only last 8 weeks? That was basically the standard for the everyday rider upheld by some of the opposing crowd. Fact remains however that the frame is quite fragile, just as any lightweight aluminum frame, in the case of mishaps. There's no way around that except for choosing a heavier bike or carbon fiber (maybe).
BTW, got the K-SSL 04 weight yet? I bet it's not 1500g:) nmdivve
Nov 19, 2003 6:19 AM
1578 grams w/out skewers.......K-Man
Nov 19, 2003 6:38 AM
Not the 1600+ that they were running in 2003, but also not 1500 as many have been suggesting for the 2004's.

Actually difficult to get a feel for the wheels since they are on a new bike. I did a 2 hour ride on them/new bike Saturday and definately could feel accelleration and climbinmg was much faster. No idea if it was the wheels or the lighter bike. The day was windy and I could definately feel the front harder to control during a cross wind. When I get my new set of wheels I just plan on riding each a few times and keeping the ones I like best. The Mavics are definately nice eye candy though!

KMan

KMan
1578 grams w/out skewers.......divve
Nov 19, 2003 7:45 AM
Thanks for the info. I feel a similar thing when I compare my XMax SL (Disc) to a Custom set 24h X3.1 UST. The latter is only about 15 grams heavier, yet the XMax feel as if they accelerate much faster. I think it might be related to the spoke material and straight pull lacing?
re: Questionhudsonite
Nov 19, 2003 6:40 AM
Does your warranty explicitly state the life span is expected to be one or two years?

This is important from a legal perspective to set the expected lifetime of the frame. Without an explicit life time set, the legal interpretation of the warranty is also different.

If a company and or an authorized representative of that company makes representation that the frame is guaranteed for 'life' in a sales situation, then there is specific rights that are granted to the other party of the warranty contract. However, if the representation clearly states that the lifetime warranty is limited to an expected life of one or two years, the strict interpretation of the contract will be materially different.

Does this matter? Yes. If a frame brakes after two years and Cannondale does not honor the warranty, the consumers last recourse is small claims court. For about $20, the consumer can file an action against the dealer and the manufacturer. If a judge hears that the dealer made specific representation of a 'lifetime' warranty on the frame against failure, he most likely will side with the consumer. However, if the dealer made specific and clear representation that the 'lifetime' was two years, then the consumer has very little chance of winning.

The above assumes that the bike was well maintained and that there is no obvious abuse or crashes. It also assumes that the buyer asked about the warranty and the terms of the warranty before the sale was concluded, preferably with another person present. Remember, most buyers do not receive the warranty 'Terms and Conditions' until after the sale is concluded, if at all. Verbal representation done by the dealer before the sale is concluded are also considered to be valid terms of sale.

I did a little test this weekend. I went and visited a large Cannondale dealer. I asked the question about the warranty on a CAAD7 frame (R2000). They told me it was a lifetime warranty. So I then asked, if it breakes in 3 years what happens. They told me I get a new frame! So, if I bought the frame based upon that information, should they not respect what they said?

Does this matter, probably not. Cannodale's are well made frames and they will last a good long time. I personally just get ticked off when you are buying something and people mislead you. I prefer the new policy of Cannondale where they specifically set an expected life of the frame. Now the dealers need to get the message straight.

a cannondale owner
No....divve
Nov 19, 2003 7:41 AM
They literally state:

"Cannondale frames (except 2004 freeride, see below) are warranted by Cannondale Bicycle Corporation, 16 Trowbridge Drive, Bethel, CT 06801 against manufacturing defects in materials and/or workmanship for the lifetime of the original owner."
Interesting Cdale story...wspokes
Nov 19, 2003 8:14 AM
I contacted Cannondale about 3 weeks ago regarding a warranty on a Cannondale Backpack. I emailed the inside rep and told him it was tearing and asked if they still had some lying around down the road to replace...I live about 2.5 hours from Bedford...My response I received was...take it to the nearest dealer and they can contact their personal "clothing and product" rep...
The punchline. I am a freakin' dealer and they have cut back so much on reps that the guy I emailed was supposedly my inside rep. Now granted, We closed up shop last year but we still cover MANY if not all of the areas Cdale warranties of shocks/frames/you name it...yet this wanker didn't even identify me after only 2 days since he asked me to repair a shock. There is no other dealers around here and they still send us bikes on occasion to sell to people that contact them...Amazing stupidity. I have little respect for Cannondale and their business practices...I like to support a USA made bike but I have tough times. Cannondale is famous for boasting how they are stockless and low inventory and how they hardly have any bikes left at the end of the year...it is because their business practices push huge dollar amounts on their dealers and the dealer is the one stuck with product at the end of the year. They almost trap some of their dealers into only being able to carry one bike type due to the huge investments.