Nov 18, 2003 10:57 AM
|I have DA 7750 pedals where the bearings in one of the pedals is shot. Anyone have experience with Shimano's warranty service without a proof of receipt??|
Nov 18, 2003 11:10 AM
actually, i had a really good experience with Shimano warranty a while back. i had a set of 545 mtb pedals & the plastic casing on the spindle cracked. not only did Shimano warranty them without question but they upgraded me to a pair of 747's (currently installed on my trainer bike).
however, on caveat: at the time i was working at a shop and i called from the shop. i have heard that shimano is much nicer and more helpful if you are calling from a shop rather than as an individual. nevertheless, it's worth a try...
Nov 18, 2003 11:22 AM
|Thanks for the info. Do you know if they have a walk-up customer service area?|
|Are you trying...||Chicago_Steve|
Nov 18, 2003 11:32 AM
|Their website warranty claim form?
If so I'd be curious to see how it works out for you. Let us know as the saga unfolds...
|This shouldn't be that hard||lotterypick|
Nov 18, 2003 12:05 PM
|If the guy has a good LBS they should just help him out. Meaning, if I have a problem I just go to them and they swap it out no worries.|
|This shouldn't be that hard||AFrizzledFry|
Nov 18, 2003 12:24 PM
|he probably bought online, or else I assume he would have done that already.|
Nov 18, 2003 1:33 PM
|um...i know i had to go searching for their phone number and it wasn't a toll free number when i found it.
|I've used the online form twice with no problem...||TFerguson|
Nov 18, 2003 2:13 PM
|Flight Deck head unit and shifter that the Flight Deck couldn't read. They just sent new ones within a couple of days. I did have copies of receipts, though I actually have no idea if the receipt matched the part.