RoadBikeReview.com's Forum Archives - General


Archive Home >> General(1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 )


Shimano Warranty(8 posts)

Shimano WarrantyTimePedal
Nov 18, 2003 10:57 AM
I have DA 7750 pedals where the bearings in one of the pedals is shot. Anyone have experience with Shimano's warranty service without a proof of receipt??
oxymoron..._rt_
Nov 18, 2003 11:10 AM
hehe. ;-)

actually, i had a really good experience with Shimano warranty a while back. i had a set of 545 mtb pedals & the plastic casing on the spindle cracked. not only did Shimano warranty them without question but they upgraded me to a pair of 747's (currently installed on my trainer bike).

however, on caveat: at the time i was working at a shop and i called from the shop. i have heard that shimano is much nicer and more helpful if you are calling from a shop rather than as an individual. nevertheless, it's worth a try...

rt
oxymoron...TimePedal
Nov 18, 2003 11:22 AM
Thanks for the info. Do you know if they have a walk-up customer service area?
Are you trying...Chicago_Steve
Nov 18, 2003 11:32 AM
Their website warranty claim form?

http://bike.shimano.com/services/WUC_Claim_Form.pdf

If so I'd be curious to see how it works out for you. Let us know as the saga unfolds...
This shouldn't be that hardlotterypick
Nov 18, 2003 12:05 PM
If the guy has a good LBS they should just help him out. Meaning, if I have a problem I just go to them and they swap it out no worries.
This shouldn't be that hardAFrizzledFry
Nov 18, 2003 12:24 PM
he probably bought online, or else I assume he would have done that already.
walk-up?_rt_
Nov 18, 2003 1:33 PM
um...i know i had to go searching for their phone number and it wasn't a toll free number when i found it.

rt
I've used the online form twice with no problem...TFerguson
Nov 18, 2003 2:13 PM
Flight Deck head unit and shifter that the Flight Deck couldn't read. They just sent new ones within a couple of days. I did have copies of receipts, though I actually have no idea if the receipt matched the part.

TF