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Shimano Warranty(8 posts)

Shimano WarrantyTimePedal
Nov 18, 2003 10:57 AM
I have DA 7750 pedals where the bearings in one of the pedals is shot. Anyone have experience with Shimano's warranty service without a proof of receipt??
Nov 18, 2003 11:10 AM
hehe. ;-)

actually, i had a really good experience with Shimano warranty a while back. i had a set of 545 mtb pedals & the plastic casing on the spindle cracked. not only did Shimano warranty them without question but they upgraded me to a pair of 747's (currently installed on my trainer bike).

however, on caveat: at the time i was working at a shop and i called from the shop. i have heard that shimano is much nicer and more helpful if you are calling from a shop rather than as an individual. nevertheless, it's worth a try...

Nov 18, 2003 11:22 AM
Thanks for the info. Do you know if they have a walk-up customer service area?
Are you trying...Chicago_Steve
Nov 18, 2003 11:32 AM
Their website warranty claim form?

If so I'd be curious to see how it works out for you. Let us know as the saga unfolds...
This shouldn't be that hardlotterypick
Nov 18, 2003 12:05 PM
If the guy has a good LBS they should just help him out. Meaning, if I have a problem I just go to them and they swap it out no worries.
This shouldn't be that hardAFrizzledFry
Nov 18, 2003 12:24 PM
he probably bought online, or else I assume he would have done that already.
Nov 18, 2003 1:33 PM
um...i know i had to go searching for their phone number and it wasn't a toll free number when i found it.

I've used the online form twice with no problem...TFerguson
Nov 18, 2003 2:13 PM
Flight Deck head unit and shifter that the Flight Deck couldn't read. They just sent new ones within a couple of days. I did have copies of receipts, though I actually have no idea if the receipt matched the part.