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This is cool (plug for Smith eyewear customer svc)(3 posts)

This is cool (plug for Smith eyewear customer svc)bill
Nov 10, 2003 12:18 PM
I have some Smith Moab glasses. Actually, they're LL Bean labeled, but they're Smith Moab glasses. A little rubber bumper piece was falling off of the nosepiece. When I tried to glue it back on, it basically disintegrated from the glue I used. Maybe the piece shouldn't have fallen off in the first place, but I wrecked them. I have no idea what the warranty is on these things, but I've had them for long enough that I wasn't even thinking warranty.
So I called up Smith to see whether I could buy a replacement part. Replacements arrived today, three or four days later, gratis. Not one but two replacement nosepieces.
Cool.
had the same experience w/ some earpieces I lost (nm)KSC
Nov 10, 2003 12:29 PM
re: This is cool (plug for Smith eyewear customer svc)ortman
Nov 10, 2003 2:21 PM
Rudy project also has the same type of great service.