|This is cool (plug for Smith eyewear customer svc)||bill|
Nov 10, 2003 12:18 PM
|I have some Smith Moab glasses. Actually, they're LL Bean labeled, but they're Smith Moab glasses. A little rubber bumper piece was falling off of the nosepiece. When I tried to glue it back on, it basically disintegrated from the glue I used. Maybe the piece shouldn't have fallen off in the first place, but I wrecked them. I have no idea what the warranty is on these things, but I've had them for long enough that I wasn't even thinking warranty.
So I called up Smith to see whether I could buy a replacement part. Replacements arrived today, three or four days later, gratis. Not one but two replacement nosepieces.
|had the same experience w/ some earpieces I lost (nm)||KSC|
Nov 10, 2003 12:29 PM
|re: This is cool (plug for Smith eyewear customer svc)||ortman|
Nov 10, 2003 2:21 PM
|Rudy project also has the same type of great service.|| |