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How Performance Bike supports its layed-back return policy(10 posts)

How Performance Bike supports its layed-back return policyKristin
Oct 23, 2003 10:44 AM

They take the returned items, refurbish it and resell it for 70% of the original retail cost. They sold the lead-acid ViewPoint Duals new 2 years ago for $100. Now their reselling it for $70. That seems to be pretty profitable for them. Its a used light. I bet that one of these lights is the busted one I brought back to Performance two weeks ago.
I hope shorts sold aren't resold. nmeschelon
Oct 23, 2003 10:50 AM
How they workMR_GRUMPY
Oct 23, 2003 11:08 AM
Items that are returned are sent back to Chapel Hill. Items are checked out, and the ones that pass, are sent back to the stores as "clearance" items. Clothes and food items are never returned. Sometimes they buy a batch of defective clothes and sell them as defective, but they are always marked as "seconds."
The items that do not pass are either scrapped or sent back to their respective manufactureres for credit.
Sometimes, items that "pass" are still bad.
Clothing can be jimbo
Oct 24, 2003 7:33 AM
there is no restriction on what can be returned and I intend on returning some shorts in which the pad is detaching from the lycra.

I would imagine they may not resell used shorts though (at least I hope not, I don't want refurbished shorts)

Whatever it takes - best return policy in the biz (nm)Crankist
Oct 23, 2003 11:57 AM
re: How Performance Bike supports its layed-back return policydave woof
Oct 23, 2003 2:54 PM
Reselling used batteries is a bad idea. Or at least buying them is. They only accept so many recycles before they are unusable. Just like car battery. Maybe only the lights are recycle, dunno.

re: How Performance Bike supports its layed-back return policyIronbutt
Oct 24, 2003 4:40 AM
I bought a "refurbished" Polar HRM from Performance about three years ago, and the thing has worked perfectly since I got it. I saved around $50, and that's a good thing for me.
Ever been to one of their stores?pmf1
Oct 24, 2003 9:56 AM
Some of them have a table of returned items for sale. I don't even bother looking anymore. Its almost always a bunch of junk that is obviously defective. I wonder who on earth buys it.
The broken lights I bought were from the "junk" table. nmKristin
Oct 24, 2003 10:02 AM
Oh, so its you that buys all that cr@p?pmf1
Oct 24, 2003 12:49 PM
I bet you learned your lesson with the Performance bargain table. I wonder how much stuff there has been returned multiple times?

At least Performance puts it on a separate table. I think Home Depot takes all the returned stuff and sticks it right back on the shelf. I've learned never to buy anything from them with what appears to be a box that has been opened. Nothing like getting home and realizing that a small part is missing.