RoadBikeReview.com's Forum Archives - General


Archive Home >> General(1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 )


Kudo's to Tacx and Ochsner(1 post)

Kudo's to Tacx and OchsnerPaulCL
Oct 19, 2003 6:03 PM
My Tacx Tao water bottle cage cracked at the rubber gaskets that meet the frame. I got a little overzealous with a frozen water bottle a couple of months ago. I emailed Tacx about a replacement part - but none made. Ochsner (the US distributor) then emailed me to tell me to ship the cage back for replacement. I got a new one a week ago.

I thought I would mention this experience becuase this board is filled with rants against Performance or Nashbar or ...well...some manufacturer or another. Its' nice to hear about a company standing behind their product.

Paul

PS. Rudy sunglasses are great with customer service too.