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Integrated headset woes and Oakley warranty(9 posts)

Integrated headset woes and Oakley warrantyj-son
Oct 1, 2003 8:04 PM
Two issues: Oakley warranty and Campy Hiddenset integrated headset problems.

Towards the end of today's ride, I placed my Oakley Zero glasses in the rear pocket of my jersey when they were no longer needed. When I dug them out after the ride, I found them in two pieces. They snapped at the bridge, directly over the middle of the nose piece. What is Oakley's warranty on something like this? Is it worth pursuing, or should I just get a new pair of glasses?

Issue 2, much more serious. The Campy Record Hiddenset headset on my new frame (which I received as a gift in late summer) will not stay in adjustment. It basically loosens on every ride, and I'm fed up with it.

I am at a loss to explain why it continually loosens. I have disassembled it a few times and everything appears correct.

During today's 20 mile ride, I adjusted the (loose) headset at the beginning of the ride and found it loose again at the end. I could actually hear the deep bass ka-thunk ka-thunk of a loose headset at the end of the ride.

I'm frustrated and I almost regret getting this frame (did I mention it was a gift).

Any advice on solving this problem? Has anyone else had similar experiences with integrated headsets?

For what it's worth, the frame/fork is a Merckx Team SC with a Campy Record Hiddenset, and Easton EA70 stem.

Maybe a defect?GeoCyclist
Oct 1, 2003 11:55 PM
I've got 3000 km on my 2003 model Campy Hiddenset (installed in DeRosa King) and it is working fine. I had to adjust it after I received the bike, but it hasn't loosened up since the initial adjustment. Nothing against your shop skills, but you might want to have a pro mech check it out before you do serious damage riding a loose headset.

Best of luck!
Maybe a defect?divve
Oct 2, 2003 12:22 AM
Agreed, if you don't get it right the first time the Hiddenset will normally stay properly adjusted after the next few adjustment attempts. Take a couple of hex wrenches with you on a ride and adjust when necessary. Very important however is the plastic ring/washer has to be able to slide relatively freely over the steerer and it has to be pressed down well initially using the edge of your thumb nail. Just pressing down the ring using the cap doesn't seem to do the trick as well in my opinion. A little grease on the inside of the ring is also helpful.
The fix.High Gear
Oct 2, 2003 2:11 AM
I had the same problem with my headset loosening after every ride. This is what you should do. If your fork has a carbon steerer, take a piece of sandpaper...100 or 120 grit and wrap it around the area your stem is clamping to and turn the fork so that you have lightly grooved surface for the stem to grab onto,then clean it with alcohol to make sure there is no oil or grease. Next, if you have a stem that has a single bolt that clamps onto the the fork...toss it. Get on with a two bolt. It will have more even clamping pressure. I use the Deda Newton and haven't had one problem since changing from my 3TTT Forgie. One other thing to look at. Make sure that the very top of the steerer tube is below the top edge of the stem by about 3mm, this will ensure that when your snugging down the stem cap, it won't be contacting the steerer top and only putting load on the fork and not the bearings.
oakley warrantymfuchs
Oct 2, 2003 2:31 AM
I just called Oakley about getting new lenses for my Racing Jackets and while talking to the rep I mentioned that the frames were discoloring and out of warranty. They are the FMJ silver color and in places they are turning black. They said that a lense replacement is $40.00 and a "Frame Evaluation" which is basically having them look to see if there is actually a problem and then replacing them is $22.00. They told me that since they were going to replace the lenses anyway they would wave the frame evaluation fee. So for $40.00 I will get a brand new pair of glasses. If your lenses are still good it should only cost you $22.00. Their customer service # is on their website give them a call their customer service is great. Frames have a 1 year warranty so it may not cost you anything.

not for the zeros ...weiwentg
Oct 2, 2003 5:13 AM
they're one-piece glasses. I put mine into the laundry machine, and Oakley wouldn't help me on those.
re: Integrated headset woes and Oakley warrantyHouseMoney
Oct 2, 2003 11:12 AM
I broke my M-frames last year (snapped in 2 at the bridge of the nose) after about 2-3 yrs (warranty expired). I didn't have a receipt anymore but I called Oakley customer service, explained the situation, and they had me send the pieces in along with a check for $22. After inspecting them, they sent me a new M-frame. The lens was unaffected so I only sent them the frame. Call them & see what they say.

Can't help you with the headset. I have a Campy Record hiddenset on my C'dale CAAD5 that I've had for almost a year and I haven't had any problems with it at all.
Oakley warrantymt_biker
Oct 2, 2003 12:10 PM
Send the glasses to Oakley warranty dept. You can find the address on their web site.
I've sent 3 frames to them. 2 they replaced free of charge. The third was out of production; they called me and asked if I wanted the newer model for the difference in price. I think it was $20.
not the headset...hackmechanic
Oct 2, 2003 8:55 PM
Keep in mind that an integrated headset is held in adjustment the same way as a conventional threadless headset. It sounds like you're condemning the integrated design when in reality it's the combination of lightweight stems and carbon steerers that are likely the culprit in your headset adjustment woes. Things to check:

1, if you're shimming a 1" steerer to a 1 1/8" stem try a different shim as not all shims are equal. A slightly undersized shim (common for shims included with stems) will be more likely to slip.

2, be sure there is no grease on the steerer where the stem clamps to as this will encourage the stem to slide up on the steerer resulting in a loose headset.

3, maximum clamping force. You'll get a more secure clamping using a stem with two pinch bolts. A single bolt combined with a blind tapped receiving end on the binder (i.e. Forgie) will often result in not enough clamping force in the stem due to either a too stiff stem not clamping down enough on the steerer when the pinch bolt is tightened or the pinch bolt itself will bottom out giving the impression that things are tight when in reality they aren't. I can't remember what clamping mechanism your Easton stem uses.

4, Not all forks are created equal and perhaps you should check the steerer with a micrometer to ensure that it's not slightly undersized.

Merckx forks are made by Advanced Group who makes some of the best forks on the market and Campy headsets are just fine so it's unlikely the fork or the headset are to blame (though it's wise to not rule them out as there are exceptions to every rule.) My experience with anything Easton is that it's never to spec and of suspect quality. Try a different stem and you're likely to get much better results. Unfortunately the Easton stem won't even make a good paperweight as it's too light. Perhaps 20 minutes with a mini-grinder and your Easton stem will find new life as a door stop/wedge.

For what it's worth I've had two bikes with Record IHS and never had a problem.