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Longs Cycling(2 posts)

Longs CyclingRubberbandman
Sep 23, 2003 1:16 PM
Just a quick note to praise LongsCycle and their customer service.

A few weeks ago I ordered their grab bag of cycling socks. 5 of the 6 pairs were great. One pair was a calf height sock, not something I would wear cycling, so I sent that pair back. In about two weeks a replacement pair arrives.

Thank you LongsCycling. That's customer service.

Performance Bike store in San Diego (off Convoy) could learn something from Longs. I'll never enter that store again.

rbm
re: Longs CyclingMy Dog Wally
Sep 23, 2003 3:41 PM
I agree that Longs Cycling is a terrific company. Unfortunately, it's hamstrung by a terrible web site. You have to sit there and make click after click to advance the pages through 40 jersies. If you find one you like, but want to look for more, you have no way of knowing which page you're on. They need to number the pages, then allow the user to click to any page he wants instead of just forward and backward one page at a time. It's very, very frustrating and the sole reason I don't purchase from them.