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EBAY mistake, any suggestions??(11 posts)

EBAY mistake, any suggestions??PaulCL
Sep 8, 2003 10:39 AM
I sold a hitch mounted bike rack over the weekend. Before the sale, I used EBAY's online estimate of UPS shipping charges. The number came to $9.85 to California - I took a zip code on the far side of the country to determine maximum shipping cost. I then guessed a few bucks for the box, tape, etc.. and advertised the shipping as $17.

I sold the rack for $30 for a total of $47 minus expense hitting my Paypal account.

Here's the bad news: I visited the UPS store today for a box. They then informed me that the shipping charges would be around $35 plus the $11 for the box. The enormous shipping charge was due to size, not weight. I was then told never to trust the EBAY estimates.

So, I got $47 minus EBAY and PayPal expenses, minus UPS shipping charges and it net COSTS me to sell this item. I haven't shipped it yet. I'm out looking for a box. Any other suggestions on how to lower my shipping costs. Thanks. Paul
re: EBAY mistake, any suggestions??JS Haiku Shop
Sep 8, 2003 10:48 AM
disassemble the hitch as much as possible, let the buyer reassemble (send buyer an e-mail). call local bike shops and music shops, ask for a box that might fit (they're going to throw them away anyhow). if you can get the thing down to a one-dimensional surface, it'll probably fit into a bmx box.

don't use the UPS store; go to the customer counter at the UPS "place" (the actual hub) and ship it yourself. you can use UPS.com to get a fair estimate, including weight and dimensions, and pre-print a label. during my last UPS encounter (2 weeks ago), i discovered they'd removed all the pens & forms and put in computers & printers. you do it all yourself now, and can pre-print and pre-assign a tracking number from your work or home pc before brining the package to the shipping place.

another option is fedex.

btw, i had no idea paypal was so pricey. people are constantly nagging me through auction inquiries to take paypal, but i don't wanna. it's just as easy for them to shoulder the burden of extra expense and get a money order online through western union, using their credit card.

the only bad feedback i've had in 5+ years on ebay was a couple weeks ago when a flighty ebay newbie used "buy it now" and refused to pay because i wouldn't accept paypal. my auction clearly stated payment terms. i left her negative feedback and she did the same in response, and ebay refused to remove it. ugh.
UPS.comPaulCL
Sep 8, 2003 11:06 AM
I checked ups.com and plugged in the exact dimensions of the box they wanted to sell me. Get this: $16 for ground shipping. How do they get away with screwing me for $35 in their retail store, when I can walk down the street and ship it for $16 thru the same company??? Thanks.

As for Paypal...they charged me $1.15 (+/-) for a $47 fund tranfer. I don't mind paying that for the convenience they offer. If I sold a ton of stuff thru EBAY, maybe it would bother me.

Paul
$35 vs $16 = storefront vs DIY nmJS Haiku Shop
Sep 8, 2003 11:25 AM
UPS.comFred Fredricks
Sep 8, 2003 12:30 PM
The UPS Store is what use to be called Mailboxes Etc.

UPS bought it last year and renamed it. These are small business franchises trying to make an honest dollar by providing a service to those you do not want to take the time to pack things themselves or take the item across town to UPS.

Find an old box somewhere and pack it yourself. Then take it to UPS or USPS.

I've sold a lot of things on Ebay and am a real fan of USPS since there are 3 different PO's convienent to where i work and live. UPS also tends to ne tough on things so you have to pack REAL WELL. Sometimes UPS is cheaper sometimes USPS is cheaper.

As for Paypal, 3 years ago it was free, now you got to pay for the service. It makes for a fast, easy, clean transation so I guess it is worth the 2-3% for the service and may get you the high bidder that you may not get without it.

I have made mistakes on weights and shipping charges. Since they were my mistakes I ate the additional cost. Sometimes I came out ahead on shipping sometimes I came out behind.
Storefront270bullet
Sep 8, 2003 4:25 PM
Mailboxes etc. is a franchise operation. They mark up shipping. A $3.85 priority envelope at the post office will cost you $5.95 at Mailboxes etc. Go to the post office for the best rates - always. I shipped a pair of wheels once. MBE wanted to charge me $56. The Post Office charged me $18.
Ship USPS, not UPS: less $$. nmMShaw
Sep 9, 2003 1:28 PM
re: EBAY mistake, any suggestions??Fatnslow
Sep 8, 2003 10:57 AM
UPS and Fedex ground are going to be your two cheapest routes. One thing Ebay doesn't take into account in the dimensional weight of the items (heads up to those of you considering shipping bikes).

My recommendation to you would be to contact the buyer and tell him/her your situation. Advise that person that, if possible, you would like to to the following:

1. Refund his/her money immediately (if you lose money on the deal, it aint worth it).

2. See if you can send him/her back the 17 bucks and send the rack COD.

In the meantime, try to break the rack down to the smallest possible size (disassemble if you have to, and if the buyer agrees) and box it. Go to UHaul as their box prices are usually better (never go to the UPS store...or any packaging store as they'll charge you an arm and a leg for a box...I know, I used to own that type of store).

Good luck.
re: EBAY mistake, any suggestions??DERICK
Sep 8, 2003 4:35 PM
I'm a powerseller on E-bay and ship all the time. For me the cost of Pay-Pal is worth the convience.

Try FedEx for shipping larger items. They are THE cheapest way to ship larger items.
Fedex baby! Try to get the box as small as you can.High Gear
Sep 8, 2003 6:27 PM
Fedex is cheaper most of the time. Go to a bike shop for a box...will a bike box work? I shipped a frameset from Connecticut to Michigan for $11! UPS is crap...can I say that Doug? Check out my UPS nightmare above^ Good Luck Let us know what happens.
Problem Solved!!PaulCL
Sep 9, 2003 5:48 AM
I forgot that I had a bike box at home from the Tsunami frame I just ordered. So, I packed it up myself and took it to the UPS shipping center. $16. In and out of the place in less than 10 minutes.

Thanks everyone. Paul