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Is my LBS that good??? Or are the rest that bad????(8 posts)

Is my LBS that good??? Or are the rest that bad????Fatnslow
Sep 8, 2003 10:26 AM
Before my ride on Saturday, I realized I'd forgotten my water bottles on the kitchen counter (as is usual). Since I couldn't go to my usual LBS, I decided to go by another shop in my area...that was a bad idea. When I walked into the shop, no one even acknowledged my presence, which is understandable if they're crowded, but there was only one other customer in the store. The rest of the guys were just standing around. When I asked the guy to point me to their water bottles, the guy didn't even look at me, he just pointed to a bin and said "over there," and when I paid, the was not "thanks" or "come again" or "have a good ride," or anything. He just took my money and walked away.

Maybe I'm spoiled, but when I go to my usual LBS, one or two guys immediately acknowledge my presence and, whether I need a new bike or a water bottle, they try to be as helpful as possible and they are always friendly. From my experience, they are this way with newbies and seasoned pros.

I guess experiences like mine just make you appreciate good customer service even more. Is it okay to give props to a shop on this board? I don't want y'all to think I'm spamming.
that good. most of the others suck nmJS Haiku Shop
Sep 8, 2003 10:29 AM
Dude factor?pitt83
Sep 8, 2003 11:20 AM
Some of these kids have zero customer skills and almost zero bicycle knowledge. They're skaters and I've seen this in shops which sell both. They want a job in a cool place to work where they don't have to wear a uniform and ask if you want fries (Or be a Pizza Hut mgr!)

I walked into a shop and asked about road bikes. The kid said, "over there" and pointed. A big difference in price than a water bottle and similar treatment. I don't use that shop any more.
Dude factor?Fatnslow
Sep 8, 2003 11:30 AM
There aren't any skate/bike shops around here, the kids (and with VERY few exceptions, they seem to always fall into the 16-18 age range) I find acting like this are usually the freestylers or North Shore wannabes. Scary thing is, this place is a Colango, Serotta, Kestrel, etc. dealer. Its not like I'm going into a shop that caters primarily to mountain bikers and just happens to sell road bikes as a side item.

I think I'm going to performa an experiment and see just how many shops in my area are like this. Just for curiosity's sake.
Not only the shop, it's who you speak topitt83
Sep 8, 2003 12:08 PM
I find this too. The non-local LBS (hour away because they're a LOOK dealer) I use asks first; what are you interested in. If it's a road bike, they'll point you to certain people. My LBS, I prefer speaking with one of the owners. He knows what will work. Other guys in the shop just aren't as skilled or meticulous.

They'll take a hit in sales if they don't watch it.
re: Is my LBS that good??? Or are the rest that bad????grammy
Sep 8, 2003 11:43 AM
I'm totally spoiled by my LBS. I bought my first 2 bikes there, but the ones they gladly service for me, I bought used elsewhere. They call me by name when I walk in, usually work on my bike while I wait and answer my idiotic questions. Hooray for Ken's Bike Shop in Winston-Salem,NC!
My LBS experience.MKD
Sep 8, 2003 12:58 PM
A couple of years ago, my friend and I were in the market for Trek 5200s. My favorite LBS was not a dealer so we checked out anther shop. We were hoping for a deal since we were buying 2 bikes. The smart A$$ working there, actually one of the owners helped us. We asked how much for 2 bikes. He flips the price tag over to reveal the price and says twice as much as that. We continued to shop around as far as 3 hours away and after several price quotes, all breaks on original price, I called the LBS again and he still was not interested. We ended up saving about $600 total between the 2 of us and bought the bikes in Oregon, helped not having sales tax also. I would have like to provide LBS with business any day, but not when they are like that. The only deal he offered was a free year service on tune-ups, not even 10% off any other accessories like all other shops offered. How often does a road bike need work, especially in first year? 3 weeks later another friend ordered the same bike from bike shop in Oregon. They lost big time, especially with any further business.
re: Is my LBS that good??? Or are the rest that bad????pump
Sep 8, 2003 5:05 PM
Since I'm seriously shopping to drop some serious $$$$ on a road bike, here's my two cents. A couple of the places I've been here locally have some good prices on '03 models they're trying to move but just want to sell you a bike and not take care of you, the customer, a fellow rider. The other day, I stopped into a small LBS that I'd been to one other time and they treated me like I was the Prodigal Son; they didn't even have the bike I wanted but they remembered my name, asked if I'd made a decision on a bike, and if I had any questions. I'm going back this week to buy my first bike from them.