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British Airways makes good on damaged bike.(8 posts)

British Airways makes good on damaged bike.chopper
Sep 3, 2003 8:06 AM
This past summer I went to France with an organized group to ride and watch several stages of the TDF. I flew BA through London and on my return leg my bike didn't make the transfer. The next day was when they had all those strikes so I was without my bike for 7 days. When my bike finally made it to my doorstep I unpacked it to find a quarter-size dent in the downtube of my steel Colnago. How it got there I haven't a clue but it wasn't there when I packed it. I used a Serfas hard case box which I though would be bullett proof.

I promptly filed a claim online and didn't hear anything from them for a month, yesterday I received a check for $640 for damages. I never spoke to a person, they didn't ask for proof or pictures, they just sent the check. Apparently due to some regulations $640 is the maximum they could pay out; incidentally, that is what they would have paid out if they lost the bike too. I think they sent the money without questions because I got caught in the strike otherwise I'm sure the process would have been more tedious.
Had a similar experience in 2002ms
Sep 3, 2003 8:23 AM
My bike was lost on the return through London Heathrow. When it was found three days later, BA had to take it through US customs and then repacked it incorrectly -- my Trek 5200 frame was badly scratched. BA required that I get an estimate for refinishing the frame and send them the original invoice for the bike. Then I got my $640.00 in the mail.

I was very happy with the way that BA handled my claim. BUT, the fact that they lost three of our bags (but not the bike) on our way to Europe (BWI to London to Geneva), which we did not get until three days later and then lost the bike for three days on the return has made me very wary of traveling on BA through London. This year I took USAirways through Philadelphia. Although US Customs is very slow on the return through Philadelphia, at least my bags made it without being lost.
At Heathrow, it isn't just British Airways.Fr Ted Crilly
Sep 3, 2003 11:58 AM
Three times, with three different airlines, I've had one of my bags lost while travelling through Heathrow. Maybe there is a baggage company that deals will all luggage transfers, so they are probably to blame if anyone. But considering the size of that airport, and the number of people using it everyday, it's a wonder my bags ever make it from one terminal to another and onto the correct plane in less than 60 minutes. Always got the bags returned to my door without a problem at the latest one day later.
Any problems at Gatwick?ms
Sep 3, 2003 1:14 PM
Some of the BA flights that would work for me go through London Gatwick. The last time that I went through there in 1995, I had no problems with baggage. Any more recent intelligence regarding Gatwick?
Nope, no problems at Gatwick.Fr Ted Crilly
Sep 4, 2003 7:36 AM
But, I've only flown through Gatwick on four occasions. It's a smaller and less busy airport, so maybe that makes it less susceptible to lost baggage.
Same here...Anaerobic_Nut
Sep 4, 2003 10:13 AM
My bike was damaged on the return leg from our trip to France last year as well. A week after the claim, I received a check covering the damages. Couldn't have been happier as to the way BA handled it. I doubt I'll ever receive that type of service here in the States. Regardless, BA will always be worthy in my book.
well North West doesn't pay anycyclopathic
Sep 3, 2003 1:15 PM
I got my bike blemished by yahoos in Detroit coming back from PBP. Luckily it was my commuter bike, I didn't risk my primary ride.


PS. don't be surprised bike was damaged during inspection. TSA yahoos take it out of the box, and since there's some effort involved they tend to drop it a couple times. In my case it was done right in front of me too bad I didn't have a gun at that point ;)
Hey I was a baggage handlerNigeyy
Sep 3, 2003 4:59 PM
And while it wasn't Heathrow but another UK airport, I can say that there was a certain amount of care taken with items -no, really.

The only time things went awry was when some crazy tourist decided to pack 50 cans of baked beans going out and brought them all back plus 200 lbs of rocks for good measure -then... well let's just say their luggage was dropped "accidentally" many times. A kind of payback for them trying to cripple us.

Just an FYI, I've flown through Heathrow loads of times and never had a problem.... yikes, that's doomed me now. I've also found BA to be pretty good to deal with except the Customer service on this side.