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Business is great! Except for one thing...(9 posts)

Business is great! Except for one thing...Marketing Dept
Aug 13, 2003 6:27 AM
I am fortunate to have a nice home where I can dedicate about half of a full basement to my own bike shop, tools and all.

I am also fortunate enough to be a decent wrench. I have a few friends that I actually enjoy working on their bikes for them, all at no charge except for parts.

Well, the word is out and I currently have enough repairs in my "shop" to keep me busy all weekend.

How do I turn away the business without offending?
start charging for your time. nmJS Haiku Shop
Aug 13, 2003 6:29 AM
Aug 13, 2003 6:33 AM
Just tell them that you don't mind doing stuff for them once in a while, but it's now eating up too much of your time. Unless your friends are jerks, they'll be cool with that.
how I do it.....african
Aug 13, 2003 7:06 AM
"Sorry I don't have time right now, but I will when I can if I can".
How do I turn away the business without offending?Crankist
Aug 13, 2003 7:21 AM
Century test rides.
Hey Crankist, I like ...Marketing Dept
Aug 13, 2003 8:22 AM
the Century test rides idea. Thanks to you, here is my solution.

Sell all of my own bikes.

Offer free tune-ups to all who meet the following criteria:

55 CM bikes only
Turn around time is 1 week*
I keep all of the old parts for my ebay fund

*Exotic frame materials (carbon and ti) or brands (Colnago, Merckx and etc) turn around times are 2 weeks. On these "exotic" bikes, you need to test all adjustments with extra time to be sure everything works well.

Thanks for the idea!!
just make sure...Fender
Aug 13, 2003 8:35 AM
your not liable for flats. Then you'd have to replace a tube. ;)
Very Easily...Fender
Aug 13, 2003 8:22 AM
Screw up on repairs. That way they'll never come back.
Tell them "I overhauled the headset and found several parts that where not needed.. just a couple of screws and nuts".
Put yourself first.Spoke Wrench
Aug 13, 2003 12:47 PM
If fixing somebody else's bike has become your highest priority in life, then you're unbalanced. Take a reasonable look at your whole week. Plan work, family time, personal riding time and even some pure chill out time. Whatever's left is time that you can work on friends' bikes.

If, considering everything above, you think you can reasonably have their bike back in a week, say so. If you think two weeks is reasonable, say so. If you think it will be a month before you'll have enough time to finish the job, tell them so. If they don't want to wait that long, they have other options.

Don't feel bad about taking their money either. If they brought their bike for you to fix it's bacause of one of the following:
1. They don't know how to do it as well as you.
2. They don't have the right tools.
3. They don't want to bother doing it themselves.
Whichever it is, they deserve to pay. My buds NEVER balk at paying for work that I do for them.

Don't cheat yourself!