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Frame Warranty - Who pays for strip down/build up?(5 posts)

Frame Warranty - Who pays for strip down/build up?Fez
Aug 5, 2003 7:15 AM
I heard that some shops charge labor to customers who have to send back a defective frame to the manufacturer for replacement.

I heard elsewhere that the manufacturer pays the shop for labor to remove a defective frame and install a replacement. So the customer does not pay anything.

Anyone know what the real story is? If customer has to pay labor, anyone know how much the going rate is to replace a frame with a "manufacturer's defect?"
you pay or shop does for free.wspokes
Aug 5, 2003 7:20 AM
up til september last year, My folks owned a shop. Never once did any manufacture ever pay us to build it back up! We built them back up most of the times for free...you know...keep the consumer coming back...but on occasion there were issues...for instance. changes in seat tube diameters on some requiring different derailluers or other little details and you wouldn't believe the grief customers will give you over some things. The shops really do suck up a lot of shock on these changeovers. Especially when someone brings in a MTB that is beat to H and expect it to work like new again.
Wouldn't it depend on the manufacturer?Fez
Aug 5, 2003 7:38 AM
Maybe a manufacturer with deep pockets would cover it?

It doesn't seem fair that a dealer would have to eat it. Take Trek OCLV, for example. They probably get a lot of mileage out of the Lifetime Warranty, but it must drive the shop nuts to have to eat the labor on these replacements.
Wouldn't it depend on the manufacturer?wspokes
Aug 5, 2003 7:46 AM
I remember Mongoose back when it was Good Mongoose and not the evil new Mongoose. They would pick up some things for example, if the new bike was threadless...they would get you a stem and headset. Klein once asked us to help warranty a bike for a local person, there wasn't a Klein dealer anywhere around and they paid $25 for changeover...was that worth it??? not really. Shimano paid the dealers $15-20 per crank a few years back when they had their massive recall. How many dealers out there are still waiting for some of those checks??
They paid for some but not nearly like they claimed they would. I can't think of any manufacturer with deep pockets anymore. The bicycle industry is a rough business.
More on the shop and their moodpitt83
Aug 5, 2003 7:52 AM
Sounds completely bizarre, but... First time close to sale of the bike (You're llikely not ever coming back if they don't make good); they'll eat the labor charge. Second time (You've got a chronic problem and may be percieved as a trouble maker or complainer and nothing is good enough for you), they'll strike a deal on labor and drop it down if you buy some upgrades to make your bike more consistient. After that, it's all on your dime.

Warrantee (with any product) is a relative term. Not always what you thought it was when you first were offered one. Look at the loopholes in a new car warantee and you'll see.