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Return policy(3 posts)

Return policyrubendc19
Aug 1, 2003 2:42 AM
I've owned the bike for about 2 1/2 weeks, probable got no more that 50 miles on it, what are the return policy for a bike purchased at a LBS?
Varies, but my LBS haspitt83
Aug 1, 2003 4:07 AM
"30 days to like your bike". They'll give you full store credit toward another one or make it right with fitting adjustments. I wouldn't push for cash returned in your pocket; after all you now have a "used" bike.

Do you just have cold feet about the expense or is there a genuine problem? They can fix, if the fit was proper initially, any fitting or mechanical issue. If you chose the wrong bike, want the C'dale instead of the Trek, can't really afford it right now, well......
re: Return policySteve_0
Aug 1, 2003 6:23 AM
if you only have 50 miles on it, I can't believe they wouldnt take it back.

If they balk, but some onus them; Argue that they didnt fit you on it, or didnt fit you properly on it, whichever the case may be.

If they DID fit you on it, youre frame shouldnt be that far off; you just need to allow time for your body to adapt to the road position.

Did you ever adjust the seat sufficiently high to allow a ~slight~ bend of the knee at the bottom of stroke? Did you raise try raising the handlebars to (as close to) level with the seat? Bring the seat back? Shorter stem?

lotsa good advice suggest last time; just wondering what you've done.