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OK, OK, some nice words about the Evil Empire.(10 posts)
|OK, OK, some nice words about the Evil Empire.||OldEdScott|
Jul 24, 2003 6:07 AM
|Couple of weeks ago, when my second Ultegra shifter went south in less than a year, I referred to them as 'crap' and wondered aloud if Shimano would, as part of their warranty, just let me pay the difference between Ultegra/Dura-Ace to get Dura-Ace. Had no intention of trying a third Ultegra. I wasn't optimistic they'd go for it.
I must say, Shimano went above and beyond. Very pleasant customer service rep said: "Hell, if you'll pay to ship the old shifters back, we'll just give you a set of Dura-Ace, no charge. I'll put 'em in the mail today. Sorry you've had problems."
Shifters arrived in short order, complete with a set of shifter and brake cables and two complimentary pair of Dura-Ace Coolmax socks.
Ultegra shifters may still be crap, but Shimano deserves public credit for apparently recognizing the problem and doing more than I asked for to keep me as a customer and someone who says nice things about them. I have to say they succeeded.
|so you contacted the rep directly?||JS Haiku Shop|
Jul 24, 2003 6:10 AM
|didn't go through a shop or retailer? do tell.|
|No, no, my poor||OldEdScott|
Jul 24, 2003 6:21 AM
|LBS service manager put me on the phone to explain my woes. He was like "Never heard of them doing THAT before."|
|thanks (nm)||JS Haiku Shop|
Jul 21, 2003 2:27 AM
|Or, D.A. is so bad they can't give it away (nm)||TJeanloz|
Jul 24, 2003 6:16 AM
|Actually, with new Dura-Ace coming out this fall, they're probably looking at a warehouse full of obsolete 9 speed levers. Look for them at SuperGo this fall...|
|I figured the same thing. Still,||OldEdScott|
Jul 24, 2003 6:22 AM
|I was offering to pay the difference. Rarely it is that a capitalist turns down money, eh TJ?|
|You made the offer to the worker, his boss is outraged (nm)||TJeanloz|
Jul 24, 2003 6:42 AM
|They are already starting planned obsolescence for 9 speed...||Fez|
Jul 24, 2003 12:35 PM
|In about 2 years, some 9-speed DA riders are going to need warranty replacement shifters and aren't going to be able to get them.
I wonder if that same Shimano rep will offer them 10 speed levers and socks at No Charge?
That was more tongue-in-cheek, but even if they did, I'm sure a few more parts will be necessary to make that 9 speed DA into a functioning 10 speed.
|maybe you have bad luck...||tommy t|
Jul 24, 2003 9:07 PM
|I remember reading your rant a couple of weeks ago. Seems like everything worked out and you seem somewhat satisfied.
As for you saying "Ultegra shifters may still be crap" in your last paragraph... I seriously doubt that. Many of us on this board including myself haven't had any problems whatsoever with the Ultegra shifters.
|No, you're right, Ultegra shifters are||OldEdScott|
Jul 25, 2003 5:30 AM
|fine when they work, but it seems like there are (or have been) more than a few Ultegra 'lemons' out there. I happened to get two of them (and I'm gentle on equipment). If you got a good one, you got a great shifter, no question.
The rest of the Ultegra group is first-rate, BTW.