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OK, OK, some nice words about the Evil Empire.(10 posts)

OK, OK, some nice words about the Evil Empire.OldEdScott
Jul 24, 2003 6:07 AM
Couple of weeks ago, when my second Ultegra shifter went south in less than a year, I referred to them as 'crap' and wondered aloud if Shimano would, as part of their warranty, just let me pay the difference between Ultegra/Dura-Ace to get Dura-Ace. Had no intention of trying a third Ultegra. I wasn't optimistic they'd go for it.

I must say, Shimano went above and beyond. Very pleasant customer service rep said: "Hell, if you'll pay to ship the old shifters back, we'll just give you a set of Dura-Ace, no charge. I'll put 'em in the mail today. Sorry you've had problems."

Shifters arrived in short order, complete with a set of shifter and brake cables and two complimentary pair of Dura-Ace Coolmax socks.

Ultegra shifters may still be crap, but Shimano deserves public credit for apparently recognizing the problem and doing more than I asked for to keep me as a customer and someone who says nice things about them. I have to say they succeeded.
so you contacted the rep directly?JS Haiku Shop
Jul 24, 2003 6:10 AM
didn't go through a shop or retailer? do tell.
No, no, my poorOldEdScott
Jul 24, 2003 6:21 AM
LBS service manager put me on the phone to explain my woes. He was like "Never heard of them doing THAT before."
thanks (nm)JS Haiku Shop
Jul 21, 2003 2:27 AM
Or, D.A. is so bad they can't give it away (nm)TJeanloz
Jul 24, 2003 6:16 AM
Actually, with new Dura-Ace coming out this fall, they're probably looking at a warehouse full of obsolete 9 speed levers. Look for them at SuperGo this fall...
I figured the same thing. Still,OldEdScott
Jul 24, 2003 6:22 AM
I was offering to pay the difference. Rarely it is that a capitalist turns down money, eh TJ?
You made the offer to the worker, his boss is outraged (nm)TJeanloz
Jul 24, 2003 6:42 AM
They are already starting planned obsolescence for 9 speed...Fez
Jul 24, 2003 12:35 PM
In about 2 years, some 9-speed DA riders are going to need warranty replacement shifters and aren't going to be able to get them.

I wonder if that same Shimano rep will offer them 10 speed levers and socks at No Charge?

That was more tongue-in-cheek, but even if they did, I'm sure a few more parts will be necessary to make that 9 speed DA into a functioning 10 speed.
maybe you have bad luck...tommy t
Jul 24, 2003 9:07 PM
I remember reading your rant a couple of weeks ago. Seems like everything worked out and you seem somewhat satisfied.

As for you saying "Ultegra shifters may still be crap" in your last paragraph... I seriously doubt that. Many of us on this board including myself haven't had any problems whatsoever with the Ultegra shifters.
No, you're right, Ultegra shifters areOldEdScott
Jul 25, 2003 5:30 AM
fine when they work, but it seems like there are (or have been) more than a few Ultegra 'lemons' out there. I happened to get two of them (and I'm gentle on equipment). If you got a good one, you got a great shifter, no question.

The rest of the Ultegra group is first-rate, BTW.