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Chucks Bikes Is Definitely Not The Nordstroms of Bike Shops(7 posts)

Chucks Bikes Is Definitely Not The Nordstroms of Bike ShopsSmeagol
Jun 27, 2003 3:31 PM
What is up with customer service these days? My friend bought a Tsunami last July. 1500 miles later the chainstay cracked all the way through. The frame was shot. My friend sent it back to Chuck under warranty. Chuck allowed him to upgrade the frame to the titanium with carbon stays. That was cool. My friend sent the frame back. Chuck sent the frame out and my friend waited for almost two weeks with no delivery. He sent it to New Mexico instead of Chicago. The guy who he sent the bike to forgot to tell Chuck that he didn't have a car to get the frame to UPS, so the whole thing was slowed down another week. Finally this week he got the frame, and he brought it over for me to build up. We asked Chuck to chase and place the bottom bracket. When we opened the box, there was a note saying that he attempted to do that, but had problems with the bottom bracket. I tried, with no luck. Didn't want to force it. I took it to two local shops. The first one said the threads were shipped screwed up. We then took it to Spokes in Wheaton, and they agreed that the threads were screwed up. So, my friend was really upset that he couldn't ride, and that this had already taken so long. He called Chuck up and said he would like to just get his money back, and they agreed upon a number. My friend went to send the frame back using Chuck's UPS number, and it was going to cost $79 to ship it overnight. He called Chuck, and told him it would be cheaper to use USPS. Chuck then went back on his agreement with my friend. I would not recommend Chuck's bikes in anyway. The service has sucked, and the quality is really poor. Stay away from Chuck!
somethings fishyPicshooter
Jun 27, 2003 4:51 PM
I have never dealt with Chucks so the only knowledge I have is what I read. Yours maybe the first negative comment I have read.
I don't get why he would send you a frame knowing there was something amiss with the BB. It just doesn't add up. And why couldn't either of the LBS's run a tap through and straighten out the threads?
While 1500 miles is not all that many, it sounds like he attemted to make things right by upgrading to ti. After all he didn't manufacture the defective frame, he only stood behind it.
You say he went back on his agreement.What didn't he do?
re: Chucks Bikes Is Definitely Not The Nordstroms of Bike Shopsbonemd7
Jun 27, 2003 4:52 PM
Sorry for your problems with Chuck Bikes, but I have had no problem with him and would buy from him again.
re: Chucks Bikes Is Definitely Not The Nordstroms of Bike ShopsRusty Coggs
Jun 27, 2003 5:49 PM
Chuck wouldn't likely have the proper tools to face a BB,or maybe chase the threads. That's usually done at the point of manufacture due to the toughness of Ti. I've had no gripes in dealing with Chucccccks and will continue to do so.
re: Chucks Bikes Is Definitely Not The Nordstroms of Bike Shopsjwarrenod
Jun 28, 2003 4:19 AM
I've had nothing but good experiences with Chuck too. I screwed up and thought a piece was missing from the headset I ordered. He sent one out N/C, even covered the shipping.

I have no financial interest in his business, just a happy customer.

JW
you get what you pay fordesmo
Jun 27, 2003 8:59 PM
Chuck's is a liquidator not a full service pro shop. I'm suprised he would even consider preping a frame at his prices. I don't buy your side of the story but will continue to buy from Chuck's. Great prices on stuff if you know what it is and how to deal with it. If you want "Nordstrom's" then pay full retail for a Colnago and have a guy in a white lab coat chase and face your threads.
I had LBS chase threads backward once..cyclopathic
Jun 28, 2003 4:04 PM
ruined my frame. If your LBS has no tool or clue find good LBS who can do it. Should not cost more then $25.