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Shipping bike: UPS wont insure because 'they break bikes..'(10 posts)

Shipping bike: UPS wont insure because 'they break bikes..'curtybirdychopper
Jun 23, 2003 1:31 PM
I just returned from the UPS counter to ship my bike to a triathlon this weekend, and the guy says they no longer insure bikes because 'we break too many.' I'm like, uh, okay. That's great.

Is this news to anyone besides me?

I gave them my bike anyway, hoping nothing happens and I am out of time and options to get my bike to the race.

The only good thing was that it cost $23 to 3 day ground ship it to Oregon from California. I guess if you pay peanuts, you get monkeys.
They are right (nm)terzo rene
Jun 23, 2003 2:04 PM
re: Shipping bike: UPS wont insure because 'they break bikes..'crosscut
Jun 23, 2003 3:36 PM
I had the same experience here in St. Louis at a UPS counter. Got the same story..."people don't pack their bikes sufficiently enough and therefor we break them, so therefor we won't insure them."
However, if you call UPS and arrange for a pick-up at your workplace, they WILL insure the bike. Strange policy, for sure.
they will insure from a workplace?curtybirdychopper
Jun 23, 2003 3:56 PM
that is weird. Thanks, I'll know for next time.

How in gods name do they handle these boxes that they break so many bikes? maybe the people sending the bikes are the idiots that dont package well?

If my bike is damaged I actually wont feel too bad because I did about all that I could to keep it safe, except that my bike ride wont go so well.
When dealing with UPS....Alexx
Jun 23, 2003 5:52 PM
Never, ever, ever bring it to one of their own locations! Not only do they charge you MORE for this inconvenience, but they give you cr@p like this, too. It actually costs you less to have them pick it up from you, or better yet, send it from an approved UPS dropoff merchant.

If it weren't for the fact that the local FedEx ground contractors were a bunch of troglodytes, I'd probably use them, provided that there is somebody to recieve it at the other end. Depending on who they bought out in your neck of the woods, I'd seriously consider this option if I were you.
re: Shipping bike: UPS wont insure because 'they break bikes..'JBergland
Jun 24, 2003 5:31 AM
I shipped a bike UPS just last week... insured it without any problem... it was also at a UPS site.

UPS needs some employee trainingastrobiker
Jun 23, 2003 4:50 PM
I called a couple of months ago to have mine shipped from one hotel to another, and as we were finishing up, the UPS order-taker says "...and you have to ship it in a cardboard box". I told her, no, I have a big heavy duty plastic shipping container specifically designed for bike shipping, but she persisted.

I finally just hung up and dialed again, got a different clerk who said "no problem"! Maybe all the bikes they break are in the cardboard boxes some of them think you have to use! They did insure it, also.
re: Shipping bike: UPS wont insure because 'they break bikes..'Nug
Jun 23, 2003 5:10 PM
They do, and if you like your bike, don't do it. I bought a great steel MTB, was packed in original shipping box, and it showed up with the box absolutely mashed. "This side up" means "lay this big one down and stack 'em high." Downtube was dented, what a hassle. Never again.
Jun 23, 2003 6:43 PM
1) "This side up", "fragile", "top load only" or anything else you write on the box do mean "nothing". Your expected to load 800 or more boxes an hour, you dont have time to read.

2) Big, heavy boxes(up to 150lb) are loaded near the floor. UPS trailers are about 8ft high, and loaded to the top, so if your box is on the bottom of the load it has alot of boxes stacked on top of it!

3) I think it's kind of crazy to ship a bike worth thousands of dollars in a paper box. I have a Trico Ironcase(when you ship your bike in a case, the case itself is not insured).
Have it picked up at your LBS!russw19
Jun 23, 2003 9:36 PM
Ship it from your local shop. Chances are, you got a box from them anyways... even if you pack it, ask them to have UPS pick it up there for you. You will get charged a lower rate, and they will know it's a bike, but they will assume the shop packed it, so they will insure it. Also, double cardboard it when you pack it. Take two boxes and cut one down. Slide a piece of cardboard inside the box on each side of you bike, and make sure to put some piece of stiff plastic between your dropouts. Like the piece that comes in them when the bike is new. Otherwise, an old axle with the QR skewer to hold it in place works well.

But to be fair to UPS, I have had bikes shipped from customers to the shop I work at and it is amazing that they weren't damaged. I have seen some really bad packaging jobs.. and when you consider that UPS will handle your bike like the airlines handle your luggage... why would you NOT pack it better if you are just putting it in cardboard? There is a reason you put your clothes in Samsonite luggage at the airport, why not get a Trico box for your bike?