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bike damaged during shipping(8 posts)

bike damaged during shippingluv2spin
Jun 20, 2003 3:53 PM
fed ex delivered my steelman with a nice dent. what are my chances of getting the insurance?
raise holy hell - increase your chances .. nmt0adman
Jun 20, 2003 4:13 PM
A couple of questionsDave Hickey
Jun 20, 2003 4:17 PM
Who packaged the bike and did you sign for it as damaged?
Are there any holes in the box?
A couple of questionsluv2spin
Jun 20, 2003 4:39 PM
the seller packed the bike. the bike was delivered to my job, so no signature was required.
A couple of questionsluv2spin
Jun 20, 2003 4:42 PM
also, i didn't know the bike was damaged until i unpacked it. there was no visible damage to the box so i didn't think anything of it.
A couple of answersDave Hickey
Jun 20, 2003 5:46 PM
If there is no visible holes in the box, how do you know FedEx is a fault? Was the box crushed? Someone at your company had to sign for it. If they didn't sign the freight as received damaged, you going to have to file a claim for concealed damage. That is very hard to prove if the box has no visible damage. Do you know the seller? How do you know that the seller didn't ship you a bike with a dent? Was the bike used?
I'm not saying FedEx didn't damage your bike but from what you described, it doesn't sound like the carriers fault.
I don't mean to sound negative, but something doesn't sound right.
Hey luv2spin, email meDave Hickey
Jun 20, 2003 5:53 PM
At dhickey@hotmail.com. I want to help if I can. If you haven't talked to FedEx yet, please don't until we talk. I'm doing a century tomorrow so you might not hear from me until Sunday, but I'd like to talk to you about your options.
My experience...funknuggets
Jun 22, 2003 6:40 AM
My experience with UPS on a couple of issues has been phenominal. Fed Ex may be different, but if you raise enough stink, they might bend, but keep in mind that shippers, like Fed Ex and UPS are likely insured so that they are only exposed to the first $100 or whatever on shipments. The lack of visible damage to the box is problematic, but best of luck anyway.

Chris