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How bad is FexEx Ground?(21 posts)

How bad is FexEx Ground?Kristin
Jun 17, 2003 7:04 AM
I know FedEx Ground has a bad reputation with bikes, but they are $18 cheaper than using UPS to ship. It will be insured. Have you had problems claiming compensation from them after they trashed your bike enroute?
In my area - pretty bad.jesse1
Jun 17, 2003 7:11 AM
I live in a rural area (West Virginia). EVERY dern time I have a package coming by them they call to get directions. That, even though we have a "911 address system". This usually delays my delivery by at least a day. Whenever I order something, I specifally request NO Fed-Ex Ground delivery. It doesn't always go according to plan though.
In your area (Chicago?), I would expect better.
Me too...TJeanloz
Jun 17, 2003 7:34 AM
They always tell me that my address doesn't exist, and thus cannot deliver the package. I'm pretty sure I know where I live.
Slow, surly and still can't find my houseretro
Jun 17, 2003 7:44 AM
I've never shipped or received a bike, but we do a lot of other shipping, and one of our main associates insists on FedEx. The packages are late more than half the time, and as another post said, though they've been bringing us shipments to the same rural address since 1979, they still can't find it. Either they take them back to the warehouse and phone for directions or they leave them on a neighbor's porch. She travels in her job, and she's often gone four or five days at a time. So we're calling FedEx asking where the hell is it, and they're saying it was delivered Tuesday, and finally Sunday afternoon she comes over and says, "I didn't notice this when I got home Friday night . . ."
As for them all being the same, Airborne Express seems a little worse and UPS quite a bit better, at least around here.
Insurance and Claims.........UPS vs FedEXDave Hickey
Jun 17, 2003 7:33 AM
I've been in the transportation business for 25 years and the truth is it really doesn't matter which company you use. You'll hear horror stories from people using both UPS and FedEx. It's a claims managers job to limit the amount of claims a freight company pays out. The #1 reason for declining a claim is improper packaging. Sometimes it's justified and sometimes it's a claim clerk being a jerk. If you file a claim and it get's rejected, NEVER give up after the first rejection letter. If the bike is packaged well and you insure it, the claim will be paid. Just remember that just because you insure something for $5,000 doesn't mean that's what's going to be paid. If the replacement value is only $3,000, that's what you get. If the bike is damaged, make sure you sign the freight bill as damaged and take pictures of the packaging. I've helped a couple of RBRers with claims and we've always gotten some money from the transportation company.
good to know we got one on our sideFTMD
Jun 17, 2003 8:04 AM
I'm shipping my mucho expensive (read: couldn't afford to replace it) mtb later this summer. I'll keep you in mind if I have any trouble.
Thanks for the infoKristin
Jun 17, 2003 8:21 AM
I'm having it delivered to my office, so it should arrive just fine. Although we dropped FedEx last year and switched to Airbore--so perhaps the bike won't be recognizable when it arrives. Can I submit a claim to them if the bike doesn't fit right? :-P just kidding...
Packaging is the key.Spoke Wrench
Jun 17, 2003 10:26 AM
During the time that I owned my own shop, I received over 1,000 bicycles from various manufacturers via UPS (none via FedEx). I had exactly zero damage claims. The truth is, I think that the manufacturers do a better job of packaging than most individuals.
I totally agree..........Dave Hickey
Jun 17, 2003 11:00 AM
Besides the bike box, all those little cardboard pieces are there for a reason. Most of the cardboard inserts prevent the box from being crushed. Freight company damage is usually caused by two things. 1) bike box is laying flat and someone top stacks too heavy of piece on the box. Without cardboard inserts, the weight of the top piece crushes the bike box. 2) Fork holes. This can be a real problem. It's usually caused by an inexperienced fork lift driver. A driver sticks the blades too far into a skid and the blades puncture the box(your bike) in front. If you can prove forklift damage, you will almost always get your money. Forget about stickers saying "do not top stack" and "this end up". They do absolutely no good.

I've bought bikes on Ebay and I've been amazed by the packaging people use. I've had complete bikes put in a box with no packaging at all.

I agree with Spoke, Proper packaging will eliminate 95% of claims.
Little yellow post-it note on door:Alexx
Jun 17, 2003 8:01 AM
Yup, that's what they put right on your door when you aren't home-visible to any thief that happens to walk by. Sign your name on the line, they drop it on your door the next day. Unfortunately, Joe 5-finger-discount knows that, too.
Maybe time to look for a home in a better neighborhood? (nm)RhodyRider
Jun 17, 2003 8:30 AM
re: How bad is FexEx Ground?Stepan
Jun 17, 2003 8:32 AM
This is not totaly related to bike shipping, but they always seem to want to deliver to my home in the morning. You would think that after coming two times at the same time, they would figure out that there is no one home at a residence in the morning. Then after three trips, I have to haul myself out to their facility on the other side of town to pick something up.

Second complaint for FedEx, not ground, I can track the package on the internet, I know when it gets to the local FedEx here in town. Their tracking service shows it came in, so I go down to pick it up so they don't try to deliver. BUT they won't give it to me!! WHY...because it wasn't scheduled for two day delivery, but three day delivery! Now if that don't beat all! It actually gets here a day early and I save them the trouble of trying to deliver it and they won't give it to me. We all know its there, but that doesn't make any differene!!
I'll let you know in a few weeks.kermit
Jun 17, 2003 9:25 AM
I just submitted a claim for a bike they damaged while shipping it from Vancouver, BC to Florida. Not only was the bike damaged but it was delivered two and a half weeks late.

I would not be surprised if they deny the claim initially based on "improper packaging." I got my hands on a copy of the inspectors report and it states that no packing materials were used. I then got a letter from my LBS who packaged the bike for me stating that the bike pas packaged to their high standards. Hopefully FedEx will cough up the dough.

We'll see, I'm afraid I'm not very optimistic.

Dave Hickey - If my claim is denied, would you mind if I ask you for a few pointers?

kermit (bikeless in Florida)
I'll let you know in a few weeks.Dave Hickey
Jun 17, 2003 9:36 AM
If they reject the claim, Email me at

I'll let you know in a few weeks.kermit
Jun 17, 2003 11:43 AM
Thanks! Hopefully I won't need to contact you, but I'll let you know.

Why not USPS?pedalpete
Jun 17, 2003 9:52 AM
I'm Canadian, so I know almost nothing about them, but don't you think you should support those who support cycling?
I'm surprised more of the mail-order places don't use USPS.
(maybe they suck, I don't know).
Not to say that FedEx and UPS are not involved in cycling themselves, I'm sure they are, but they are not title sponsors of a Division 1 team...
Was not an option. Besides. 3 PT appts/week for 4 weeks.Kristin
Jun 17, 2003 11:17 AM
I need to save my pennies.
Because they SUCK??????Alexx
Jun 17, 2003 3:50 PM
I mean, really, would YOU chose Canada Post, if you had a choice?

I once worked for the USPS during the christmas rush-people just threw packages into whatever rolling bin was going to the destination. Didn't matter what was marked on the package, fragile, dangerous, explosive, whatever-just throw it over! Priority and Express were just the same, too.
FexEx Ground is great!Turtleherder
Jun 17, 2003 12:34 PM
Of course it helps when you are a first name basis with the delivery guy. It also helps that Bob (delivery guy) is a big time mountain biker and can tell what bike parts I ordered just by the weight and the sound it makes in the box. He also knows that I am home for lunch over the noon hour and always brings my packages at that time so I don't miss them. It's great to be able to talk bikes with the guy that delivers my bike stuff.
FedEx and UPS are merging.kermit
Jun 17, 2003 12:40 PM
The new name will be Fed-Up. The new board of directors wanted the company's name to reflect the attitudes of their customers.


PS - I'm not bitter.
i've had good experiences with them...reklar
Jun 17, 2003 11:57 PM
I've recently shipped two bikes halfway across the country (bay area to detroit) via fedex ground and they came through just fine.
Packing is the key. The plastic reinforcements for the fork and wheel makes the bike box a lot stronger.

Fedex is also a lot cheaper in my experience than UPS whose prices have gone up a lot over the last couple of years.