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My LBS can drop yours like a bag o' dirt(13 posts)

My LBS can drop yours like a bag o' dirtgs6769
May 24, 2003 3:04 AM
Picked up the cycle last night following it's comprehensive yearly tune up. Along with the stellar job they've always done dialing in the shifting/brakes, the thorough drivetrain parts bath and meticulous wheel truing, LBS #1 saved me 40.00 on a new Flight Deck wiring harness. After a silly crash last week the FD was negative function though I'd tried all remedies I could come up with. Since it was tune up time anyway I asked the pros to have a look though they weren't hopeful I could avoid buying a new kit. Well dang if it's not working like new without a dime changing hands. Now if they had just not charged me for replacing those chromed plastic Ultegra shifter caps that I cracked when I messed up the Flight Deck.....but then that would be pushing the boat out a bit too far. Bless you Freewheel Bike, Minneapolis Mn.
regarding those capsFrith
May 24, 2003 4:25 AM
where can i get a couple of those? mine are a bit scuffed after a crash.
regarding those capsgs6769
May 24, 2003 4:56 AM
They're a stock Shimano part so any LBS should be able to order them if they don't have some already. My shop had some on the shelf which was cool. I did a bit of online searching for them came up empty.
I know they're just cosmetic and all, but it kind of stinks to be reminded of a crash every time you glance down at your hands.
regarding those capsJay18
May 24, 2003 10:07 AM
Actually, I like to be reminded that I crashed when I look down at my hands. It reminds me to pay more attention than I was when I crashed.

Wouldn't be hard ...Humma Hah
May 24, 2003 5:04 AM
... while both of my LBSs know me by name the instant I come in the door (one of them runs for cover), both stores are full of people dumber'n a rusty Huffy.
You're on the wrong side of the river...OverStuffed
May 24, 2003 7:18 AM
I am a regular enough customer at 4 good shops within a 20 minute ride. That's not even half of the shops around, but those are the ones that are convenient and aren't dumb as posts.
Same hereAlexx
May 25, 2003 6:10 AM
You'd think that, in a fairly wealthy city of .5 million people, there'd be at least 1 good shop. Oh, sure, 1 shop has lotsa stuff-mostly MTB stuff, tho. Another shop is for roadies, but you gotta order almost everything. Then there's the local trek boutique-what a joke! The counter people there are about as useful as a screen door on a submarine. Just try to ask them for something like tubular glue or cloth bar wrap-they don't have a clue.
Add to the mix 2 other boutique waanabe shops for poseurs, and 1 local 'fred' shop with a troll for an owner-that's it!
Even the mechanics at the local roadie shop make dumb mistakes. The only time i ever take a bike there is when i don't have a needed tool.
consider yourself lucky to actually have a good shop.
re: My LBS can drop yours like a bag o' dirtPMC
May 24, 2003 5:39 AM
Freewheel is great

I give them a good chunk of my LBS dollars

Last year I needed a Ksyrium freehub swap (Shimano to Campy). Not having done it before myself and needing it done by that afternoon, I went to Freewheel to see if they'd help me out. It took them less than five minutes and I wasn't charged a dime.

Great shop
May 24, 2003 7:48 PM
freewheels a very cool shop. they won the city pages best shop award for like the 4th time this year. eriks always seems to get the readers choice in that poll though. the yr 2000 single speed mt bike world champ wrenched for freewheel for awhile, dont know if hes still there. 2 thumbs up for freewheel.
That's real FUNNYfiltersweep
May 25, 2003 5:54 PM
The owner treats me like a king, the wrenchs must think I work for the DEA.

I had my stem recalled, and when they swapped it out, I picked my bike up with grease all over the seatpost (and some scarring) from the workstand, the handlebars were actually off-center (there is an actual centering guide printed on the bars to assist the THC-enhanced mechanics), and they squeaked nonstop. In short, it looked like a Walmart assembly job.

Now I spent a small fortune buying that bike there, but I'm ready to find a different set of hands to work on my bike.
That's real FUNNYgs6769
May 26, 2003 5:42 AM
Maybe you shouldn't wear that flak vest with the letters 'd' 'e' and 'a' in large yellow print on the back when you go in.....I kid I kid!!

Could be I've been lucky to have my stuff worked on by the more members of the staff, but I've honestly never had a bad word to say about them. In my experience, they've been helpful, knowledgable and have delivered high quality work. In the rare event that something's been out of adjustment after they work on it, I've gone back the next day or so and they've dialed it in on the spot.

Did you raise heck about the grease/scars/bars stuff?
I didn'tfiltersweep
May 26, 2003 7:13 AM
Maybe I need to be a bit more bougeoise? I just resigned myself to the "if you want it done right" mentality and plucked out the hex wrench set. I don't want to be an obnoxious customer either.
I didn'tgs6769
May 26, 2003 2:16 PM
I don't think one needs to be obnoxious in voicing a complaint. Sounds like a couple of legitimate gripes you've got. I would think the management would rather know about shoddy work leaving the shop than operate in ignorance of such things.