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Plug for Litespeed(7 posts)

Plug for Litespeedkatie1
May 16, 2003 10:22 AM
So many times we complain about parts, manufacturers or LBS. Back in January 2003, I bought a Litespeed Siena from a LBS in Atlanta. I have totally enjoyed the bike. Several weeks ago, I noticed a strange rattling noise and located the source to be where the carbon stays are bonded to the titanium. Somehow the glue/ bonding came loose. Yes, it should not have happened but these things occur. I took it back to the shop where I bought it, they broke it down and shipped it to LS. In 2 weeks, LS replaced the rear carbon and sent it back to Atlanta good as new. They even threw in a LS jersey for my inconvenience. I was really impressed because they also gave me the name of a LS representative to contact if I had any questions. Great job, thanks a bunch!
re: Plug for LitespeedBruno S
May 16, 2003 10:27 AM
I have mixed feelings about that. How many miles did you Siena had? Mine has about 2000 and so far is holding but I would hate that would happen to me. The jerseys are cool though.
re: Plug for Litespeedkatie1
May 16, 2003 10:40 AM
It may have been in a "small" accident.....Shh! ;-)
re: Plug for LitespeedBruno S
May 16, 2003 12:32 PM
Oh, I see ;-). I did damage both my Ksyriums last saturday. During a group ride I hit a huge pothole (more like a crater) and now both have dents and are slighly out of true. Nobody called the hole and the group was going all out at about 28mph. After hitting the hole both front and rear tires had a pinch flat. I thought the carbon fiber stays had cracked from the noise the bike made at impact. It was only the wheels that got damaged (and my mood). Other riders also hit the hole but I weight 175.
May 17, 2003 12:28 PM
"Other riders also hit the hole but I weight 175."

Gosh. You make it sound like being 175 is a cow. :)

I can't imagine what I would have done @ 222...
Spotty qualityNessism
May 16, 2003 12:20 PM
I agree with Bruno, while it's great that LS fixed the problem, it never should have happened in the first place.

Quality is a sensitive subject to me since I've worked as a quality engineer for the last 17 years. Closer to home, I receintly purchased a leftover 2001 Tuscany frame with a quality concern that never should have left the factory. More specifically, the head tube was not faced properly and the front fork made a click noise that only went away after properly facing the head tube. No major issue but a real pain.

It seems that LS does make a good product but could spend a little extra time doing the small things.

Just my $0.02

re: Plug for Litespeedbmb
May 18, 2003 11:57 AM
This sounds like a manufacturing problem. I was planning to order a Siena but have second thoughts after reading your story. Do you have any idea how often this problem occurs?