|UPS IS THE BIGGEST FRAUD OF ALL!!!||fab4|
May 8, 2003 7:18 PM
|Shipped a frame last February and UPS cracked the seatstays. The frame was insured and UPS denied the claim saying that it's not their fault that the item was damaged during shipment. Screw UPS!!!|
|re: UPS IS THE BIGGEST FRAUD OF ALL!!!||rogue_CT1|
May 8, 2003 10:39 PM
|Unbelievable!!! Isn't that what the insurance is for? What kind of from was it?, not that it really matters.|
|re: UPS IS THE BIGGEST FRAUD OF ALL!!!||russw19|
May 8, 2003 10:39 PM
|Standard move... they are a business and they get ripped off... standard practice says they initailly deny the claim in case you are trying to defruad them. Keep at it. Talk to a supervisor. Let them know that they accepted the package and did not make you repack the frame... that is tacit consent that they didn't have a problem with your frame...on top of that, they already charged you for the insurance... they will pay the claim, eventually, but you have to keep at them. Just know, it's a business move to deny the claim initially.
Again, once they accept the box, they accept responsibility for its contents... it's law in some states.
Talk to a supervisor... if that doesn't help... talk to a lawyer and threaten to sue for the cost of the frame, the cost of shipping, the court costs, and pain and suffering of not having a bike (pick a reasonable amount, and you will get away with this... but if you try to say 1 million, you will get laughed at) and they will eventually settle. It costs money to go to court... they will pay if the claim is going to be less than the amount to go to court even if they thought they would win... remember.. they are a business.
|Go Postal on their a$$ ;) -nm||filtersweep|
May 9, 2003 4:23 AM
|re: I switched to fed ex...||Rusty Coggs|
May 9, 2003 5:11 AM
|...after similar hassle with ups over their damage to a frame and their denial of a claim.|
|Fed Ex Ground Rate Is Cheap||sidley|
May 9, 2003 6:05 AM
|Never use USPS. Fed Ex ground rate is, I dunno, a couple of bucks more than USPS shipping but 1) they are reliable, 2) you can track it 3) no lines at fed ex stores!!!!|
|Should heard the Trek P1 manager||TrekFurthur|
May 9, 2003 5:13 AM
|after I called him to say that the bike I'd waited for a month to get had a broken chainstay and size 14 workboot print on the side of the box. On the plus side, he got another 5900, in the paint I wanted, to me in one week, door-to-door. Still would love to know what he put UPS through.|
|re: UPS IS THE BIGGEST FRAUD OF ALL!!!||jefajones|
May 9, 2003 7:02 AM
|From what I understand, if you ship the box directly from the UPS hub, there is a tacit agreement once UPS directly accepts that box from your hands. It can get murky however, when you ship from a UPS pick-up site like a small business as UPS did not directly accept the package.
Stay after them though, UPS seems to have adopted the Social Security Administration model for accepting claims . . .
|it's like going into the kitchen at a restaurant,||triple shot espresso|
May 9, 2003 7:04 AM
|if you could see how packages get handled in the UPS system you would never ship anything, I'm sure the otheres are no different. I've been in more UPS facilities than most UPSers and believe it or not the care of your package varies depending where it started and where it's going. I would definitely keep pushing them and keep asking for the person's supervisor.|| |