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Franchise, how was your LBS resolution? Everything Good?(7 posts)

Franchise, how was your LBS resolution? Everything Good?russw19
May 2, 2003 2:22 PM
Just wondering how things went and how you were treated. I hope it all works out well for you and the shop.

Russ
re: Franchise, how was your LBS resolution? Everything Good?Franchise
May 2, 2003 3:59 PM
Russ,

Sorry it took me so long to get back and post the aftermath. Anyway, the owner apologized over and over, and gave me a gift certificate to the shop for $50. He is going to contact the wheel rep to get a replacement ASAP.

I know that the $50 gift certificate doesn't even come close to price I paid for the overhaul or build, but I was happy with the gesture. Also, I brought my fiancee to make sure I didn't get too upset or emotional in the meeting. I basically just tried to convey to the owner that I was very disappointed in my service experience(I'm still kind of pissed), and I asked about where the test rides occurred, as well as who actually has access to my bikes while they are in the shop.

I think that you are so correct in the philosophy that bikes coming in should leave in better condition. The owner was very clear that he wanted to make the situation right. Thanks for your advice, because I wouldn't have even thought about inquiring about a replacement wheel since I only thought the wheel would have to be repaired. Thank goodness it apepars as though a replacement wheel will be available.

As for the service department, all the guys went into the back room as they saw me walk in, which was kind of surprising. Normally, they all come out and ask me about my training/racing schedule or something. I hope that this incident won't harm my relationship with the owner or the guys in the service department. I know these things happen, but three incidents in the span of the same day with only two bikes is quite irritating. I am running a mini-marathon tomorrow, but I think afterwards I'm going to bring a case of beer and some pizza to the shop to show that there are no hard feelings.

Thanks again for all of your advice and insight. Since I'm looking to enter medical school after I graduate from law school, Florida may be an option. If I moved, at least it would likely result in better service(Ha!).

Francis "Franchise" Esguerra
re: Franchise, how was your LBS resolution? Everything Good?gtx
May 2, 2003 7:11 PM
Good deal. Replacing the wheel and $50 off sounds pretty fair to me. Now what's this about med school after law school. Are you crazy?
re: Franchise, how was your LBS resolution? Everything Good?russw19
May 2, 2003 8:03 PM
Well, UF is the school for you... we have one of the best Public Law Schools and Med Schools in the country, let alone just the south. You'll like the weather better too... I spent a year at school in Terre Haute at Rose-Hulman... Florida's weather kicks Indiana's butt!

If you ever come down, I will spend a day overhauling your bike with you (over beer and pizza of course) and teach you how to do this so you won't have anyone do it wrong again.

That to me sounds like a reasonable gesture on your LBS's part. What kind of wheel was this by the way? I don't think you ever said... Anyways, I am glad you are somewhat happy... I think after you get a few rides in on your new bike you won't mind so much anymore.

Best of luck!

Russ
re: Franchise, how was your LBS resolution? Everything Good?Franchise
May 3, 2003 10:57 AM
I am from Linton, IN, which is about 40 miles away from Terre Haute(Stinks, no?). UF is one of my options. I have several friends that elected to go to law school there. I really like the weather, and the temperament of the people. It just seems as though the weather makes people want to go outside and have fun!

I'll let you know what my visitation schedule is going to be this Fall, and maybe we can go on a ride.

The wheels were Zipp 404 Tubulars, and it was a sad sight to see them scratched. Thanks again for all of your help!

Franchise
re: Franchise, how was your LBS resolution? Everything Good?russw19
May 3, 2003 11:49 AM
I lived there for a year and never figured that smell out! It is either a tanery or a paper mill, both of which stink like death! We always just said it was the girls from St. Mary of the Woods...

Gainesville is a fun town. It's grown almost to double it's size from when I first got here in 94. Lot's of chaotic traffic, but only in certain parts of town. But the people here still think it's a sleepy little liberal arts school so they are pretty cool and mellow. I like it here. The only catch is the humidity. It get's up in the high 90's in the summer which by itself isn't too bad, but it also gets near 90% humidity those days too... just sucks the energy right out of you. I try to ride early those days, then spend the rest inside with the A/C watching tv or playing on the computer.

But if you come down, I would love to hit a ride or two. Let me know, and if you need a place to crash, I have floor space if you need it.

Take care,
Russ
re: Franchise, how was your LBS resolution? Everything Good?Franchise
May 3, 2003 10:46 AM
I thought the remedy was okay as well. As far as education, I will be graduating Law School from Indiana University in December, which is a semester sooner than usual. Then, I plan on entering a medical school in January and taking several Bar exams during February. I'm pretty much shopping around for some good deals for school along with great weather and a local cycling/multisport crowds. I had interest in doing a joint MD/JD program which would take 6 years, but most of those schools were very expensive. So, I decided to go to my home state law school, and go to an out of state medical school. All in all, I should be graduating one semester behind my counterparts in formal MD/JD programs.