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Feedback on Chicagoland Bike(10 posts)

Feedback on Chicagoland BikeMootsMN
Apr 2, 2003 11:24 AM
Thinking of ordering a group and wheels from C-Bike. Anyone have feedback on ordering from them?

re: Feedback on Chicagoland Bikenovagator
Apr 2, 2003 11:41 AM
I don't have any feedback to give you about them...yet. I just ordered a pair of Assos Bib Shorts from them today...I guess I'll have some feedback about them soon. :-) Somebody on said that they are a good company.
I've only ordered from them once, but no problem (nm)LactateIntolerant
Apr 2, 2003 11:42 AM
re: tried to order a cassetteteoteoteo
Apr 2, 2003 11:53 AM
I needed a Campy cassette and tried to order one that they had in stock but they declined to sell it to me. They claimed that even though they had them it was in such small numbers that they couldn't sell me one.

Their excuse was that if someone ordered a full kit they may need them to fill the kit orders. Ironic how you turn someone away with money in hand for a hypothetical bigger sale. It was no big deal as Excel had what I needed....
Weird! They must be in a good cash position or somethin' nmSpunout
Apr 2, 2003 12:09 PM
I was going to . . . .RJF
Apr 2, 2003 12:20 PM
I was going to buy a frame from them recently. I e-mailed with some questions about it (measurements, etc.). Instead of answering my questions, they re-directed me to the distributor and told me to ask them.

I found a different shop that was willing to answer my questions and was happy with my purchase.
re: Feedback on Chicagoland BikeStewartK
Apr 2, 2003 12:27 PM
I bought a TacX trainer (among other things) from them a few years ago and received very good service. I was having trouble attaching a hybrid I had to the trainer. When it became apparent that they weren't able to help me (after two or three attempts), they put me in direct contact with the U.S. rep.
restocking charges...C-40
Apr 2, 2003 12:34 PM
C-bike will nail you with a hefty restocking fee if you don't like what you received. I order a Colnago stem which came without a box and had a scratch on it. I returned it, noting the scratch, but they still charged a $20 restocking fee.

No more business from me.
No problem on several occasionsMGS
Apr 2, 2003 4:29 PM
I've ordered a complete C-40 bike, and later a set of Zipp 404 clinchers. All arrived without a hitch.

They were pleasant, answered my questions, and each time I was able to speak to either the sales person, or a mechanic when I had questions about set up.

Later ordered a seat bag and some small accessories.

All arrived as described, without a hitch.

They are not a call and talk and shoot the breeze outfit.
If you are going to order, they'll make the sale.
re: Feedback on Chicagoland BikeGONE4ARIDE
Apr 2, 2003 4:54 PM
Moots - I ordered a Record gruppo from C-Bike a few years ago and had no problems with them. I would have to say though that they are not as polished in Customer Service as an Excel Sports or Colorado Cyclist.

I have been told that C-Bike is the retail "arm" of Oshner -one of Campagnolo's main U.S. distributors. Not sure if this is true or not, but makes sense to me since C-Bike typically offers some of the most competitive U.S. pricing on Campy goods.