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FedEx Ground Claim Problem(4 posts)

FedEx Ground Claim Problemmbologna
Mar 20, 2003 6:37 PM
Has anyone ever had to submit a claim with FedEx for a damaged bike? I shipped a bike from Seattle to my home in Houston. When the bike arrived, it was damaged. I insured it, so I filed a claim with FedEx, but they are extremely difficult to deal with. Now, they are saying they don't allow a person to ship a package to themselves, and don't want to pay the claim. They are also questioning how well the bike was packaged, though I had it completely bubble-wrapped - it was packaged better than the LBS did it when I shipped it to Seattle.

I guess I'm wondering if anyone has experience, advice or a contact with FedEx to help me get through this.

Any help or ideas would be appreciated!
Mark
Hey mbologna.Dave Hickey
Mar 20, 2003 7:21 PM
Email me at dhickey@hotmail.com. I can't promise anything, but I might be able to help. I'll give you more info offline.
re: FedEx Ground Claim ProblemSteve Bailey
Mar 20, 2003 7:51 PM
> Now, they are saying they don't allow a person to ship a > package to themselves, and don't want to pay the claim

But they did allow you to ship it to yourself. They allowed it to be sent with the same sender and receiving names on the shipping label, they accepted the box, they shipped it, they accepted payment for shipment, they accepted money for insurance. It's not your fault that their own employees failed to follow their own guidelines and at any rate is irrelevant to the issue of damage.

They are committing fraud by accepting money for an insurance policy and then refusing a claim for damages.

They clearly state in all their literature and signage that they reserve the right to inspect and refuse a package. Once they accept it and ship it, they assume liability. That's why it's insured.

This issue has come up countless times with UPS who almost always backs down and settles the claim. It's often a ploy to get you to drop the claim and is usually successful when the object is not as expensive.

Stick to your guns and threaten with legal action as well as a complaint with the states attorney generals office. Often the threat of having to involve their own legal department makes it cheaper to settle the claim.

Steve Bailey
FedEx Ground insured to 499.00 without inspectionekdave
Mar 21, 2003 6:03 AM
they will insure only up to 499.00 unless they open the box and see how well it is packaged. If they allowed you to insure it beyond that (499.00) they you can claim that they must have been happy with the package job and should take full responsibilty.