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Any problems with UPS?(5 posts)

Any problems with UPS?fab4
Mar 4, 2003 9:15 PM
UPS just damaged two of my packages in the last 3 weeks. It seems like they don't really care how they handle customer packages specially bike boxes. It happened on packages going from Southern CA to two different parts of the country (OR and NJ). My advice to everyone ALWAYS GET INSURANCE. Anyone had any similar bad experiences with UPS?
re: Any problems with UPS?Frank121
Mar 4, 2003 9:45 PM
Got a complete bike shipped to me and when I got home the box was on the porch with 2 holes where the wheels were and the handle at the top was torn off, allowing an STI shifter to stick out. Looked like something heavy was laid on the box as it poked the hubs thru the box.

Local UPS claims rep saw the damage via digital pics and apologized and said "we didn't handle the box as we should and I will recommend paying the claim to the seller". Well, UPS is fighting the seller saying it was "improperly packed". It had foam pipe insulation on all tubes, extra cardboard wall, etc.

I asked local UPS claims rep why someone would buy UPS insurance if they were not going to pay when it was obvious to me and her the box had been mishandled and she suggested the seller appeal the claim. He is going to court of they don't pay.
re: Any problems with UPS?tremblay
Mar 4, 2003 10:10 PM
The consensus among many people is that UPS should be avoided if you care about the the item being shipped.
re: Any problems with UPS?jschrotz
Mar 5, 2003 9:26 AM
UPS, shorthand for F*&k UPS. Rule of thumb for shipping w/UPS, only ship what will fit in your hand and won't break if dropped from your desk. Such objects have a 50-50 shot at surviving the trenches of UPS.
Another point of view.Spoke Wrench
Mar 5, 2003 11:35 AM
During the time that I owned my own bike shop I received at least 1,000 new bikes via UPS. I had zero damage claims.

It looks to me like the most common issues involving packing bikes are axles sticking through the carton and hand holds tearing out. Bike companies put little plastic gizmos over the axles and they actually tell you not to use the hand holds.