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What's up with
Mar 4, 2003 8:58 AM
They screwed up my order again! Overcharged me for the 2002 TDF Dvd by $10 and then billed me for an issue of cyclesport which I never received! Anyone else have any problems with these morons? I called during business hours ready to rant and I was informed by a recording that they were "closed." If I don't hear anything by 5pm today I am putting my transaction in dispute!

Is this an isolated incident? Have they relaxed their employee drug policy or what?
re: What's up with
Mar 4, 2003 9:18 AM
Mellow out. Go take your meds. They're a fine company and very customer oriented. I stop in there once a month and visit the guys and Colnagos.

Yes, I've had a "mix-up" with them once, but they fixed it immediately. I'm quite sure they don't make mistakes intentionally and will make your deal right.
Been therefiltersweep
Mar 4, 2003 9:24 AM
I've actually been to their retail store. I stopped in to save on shipping on an item they had advertised on their website. They told me they were out of stock. I returned to their website, and oddly was able to order it online. I should have known better, since despite their site purporting that it was in stock, I was not billed but never received the order. Apparently their software leaves a bit to be desired. Did you order online or by phone?

Frankly, they are the strangest shop I've ever seen. The ceiling is full of Colnago framsets hanging around... the cash register sits on a card table. They really have no store sales staff. They don't even pretend to have competitive prices.
I was wondering . . .RJF
Mar 4, 2003 10:01 AM
. . . about their bike prices. I mean, on some Colnago frames they are charging $1400 MORE than other mailorder places. That's nuts. Who buys them? Great video's, though.

I'm not surprised about the mix up. They have so many different and confusing "special offers," etc. I doubt they can even keep them straight! ;)
I was wondering . . .filtersweep
Mar 4, 2003 10:28 AM
They might be more expensive, but they probably have the exact color and size you are looking for. Who looks at the pricetags on those framsets anyway? They do not exactly attract the "budget conscious" crowd ;) It's like going to a Jaguar dealership, if you know what I mean.

Charging $1400 more than a gray market site?
CC $3199 and WCP $3690, regularly $3999...Bonked
Mar 4, 2003 10:48 AM
is CC gray market? In any event, I bought "gray market" from the Maestro (~$2200 for a C40) and received excellent service.
good points, but . . .RJF
Mar 4, 2003 12:38 PM
Real good points, but personally if I'm ordering a bike mailorder, the return address on the box -- England (Maestro) or Ireland (Total Cycling) or Minnesota (Cycle Sport) -- isn't as important as the $1400 I'm saving. That's a huge amount of cash to me! In fact, that's enough to pay for the build kit (Campy, natch).
Are you in a different time zone?velocity
Mar 4, 2003 9:55 AM
Yesterday they sent me the wrong size shoes. I was not happy last night when I opened the box! I called this morning, got someone right away, and it is being resolved.

Whenever I've had problems with WCP, and brought it to their attention, the matter has been resolved to my satisfaction.