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Trek warrenty(7 posts)

Trek warrentymakalu
Mar 2, 2003 12:07 PM
Hi all,

Quick question:

Trek has a lifetime warrenty to original owner on the frame and carbon Bonty fork correct?

Against Manufacture Defectsrussw19
Mar 2, 2003 2:41 PM
Key phrase... Only if the problem is a defect. Usually that is determined by the outside rep who comes to the shop, or sometimes you will have wait until they ship the frame or fork to Oconomowoc (think that's how you spell it) and let them look at it. If you did something to it like crashed it, you are SOL, but if it's defective, they will repair or replace it.

Russ, no disrespect but your wrong ...CARBON110
Mar 2, 2003 5:46 PM
Trek will take care of you unless its something unusual. Especially if you have a GOOD shop you frequent and they mak it important. I have owned 8 oclv bikes and broken one and they replaced it No questions asked in 3 weeks. I never paied for shipping or anything. They are a very reputable company. As matter of fact Trek recently built a new manufacturing plant that just makes frames for warrenty bikes. They used to make an estimated number of frames replacements every year but fund they were ending up with 100s of frames at the end of the year that they would seel to shops at 50%off. Now they can make frame replacements to order to save on cost.
Mar 2, 2003 9:58 PM
I work part time in a shop that sells Treks. In general any frame that is not broken via a crash or slammed into the garage door while on the roof rack is covered by the warranty. Trek is very good about replacing frames that fail.
Russ, no disrespect but your wrong ...<- Not reallyrussw19
Mar 2, 2003 11:05 PM
Carbon.. I am not wrong. That IS the warranty. I work in a shop that is a LeMond (read TCG) dealer. The actual warranty is for manufacturer defects. Now, that said, will they fix most problems, yep, at their discresion. Do not give this guy any hope that *if* (he didn't say and I don't know) he wrapped his frame around a tree, he WILL get a free frame. I was very carful in how I worded my response. I made sure to tell the guy what the warranty is. I also let him know that if you take it to the shop and have the Outside Trek Rep look at it, you have a good chance of getting it fixed. Trek is very good about their PR. But without seeing the frame *and even if I saw it, I don't work for Trek so I can't really even say* who knows what is up.

So I guess what I should have said was "the actual warranty reads that it is warrantied against defects, but you should just take it to your nearest Trek dealer and make friends with the shop, then ask them to send your bike back"

That is more of what I meant to say in spirit anyhow.

So take it to the shop and let them see what they can get done for you.

I understand where your coming fromCARBON110
Mar 3, 2003 5:24 AM
Being precautious is usually good when addrtessing these things. I just have ALOT of friends who ride and race OCLV bikes. I know of at least 5 people who in the last 4 years have recked ne i a crash.They were all replaced and given a new frame and in most cases the next years frame. Most of the time the frames were older and they were given betterframes like the difference between a 1998 5500 and a 2000. Anyway I did not intend to be confrontational, I should hav titled my repsonse as "" my experience "" My aploges if that upset you.
Thanks allmakalu
Mar 3, 2003 9:05 AM
For the detailed responses. I very much appreciate it.

To clarify, I have not damaged the bike, or need it replaced. Shoot, I don't even have it yet (ordered, and its on the way). I was asking mostly out of curiosity.

Thanks again.