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EV2 Saga continued(8 posts)

EV2 Saga continuedJowan
Feb 15, 2003 2:21 AM
Two months ago I posted that my less then one year old Bianchi EV2 frame had broken. A T-shaped crack was clearly visable at the right chainstay, about 5 cm from the bracket. Yesterday my LBS received the frame back from Biachi; "no visable crack, no warranty". The letter from Biachi that came with the frame also said that even if there was a crack, it would have been coused by an accident, so still no warranty.

Obviuousely this leaves me and my LBS very confused. A clear crack is visable, I have not had any accident whith this frame and the crack is at such a place that any accident could hardly result in a crack on that spot. So we plan to send the frame back to Bianchi for a second inspection.

However, before doing so, I would like any of you who has had any experience with Bianchi EV2 frames cracking tell me if and how Biachi warrantied the frame. I know from my previous post that these frame are not the strongest and gave rise to a lot of similar problems. I hope your posts will help me to convince Bianchi that the crack is a manufacturing fault and that they should warrant the frame.



PS; fortunately my CT1 will be delivered next week.
re: EV2 Saga continuedTSuprano
Feb 15, 2003 7:15 AM
How you doin? I went through four of these frames in about 13 months time. Never had any warranty problems with Bianchi. They were first class. I do know they have changed the terms of the warranty since I bought mine. I now ride a Colnago and I am very happy with it.
re: EV2 Saga continuedJowan
Feb 15, 2003 1:12 PM
I'm doing fine, better then my EV2 that is. Althoug, I'm of a fairly lightweight build as well, so I hope I won't develop any cracks in the future.

Took me just 2 frame's to step over to Colnago, why were you so slow? ;)
Design flaw?MR_GRUMPY
Feb 15, 2003 12:21 PM
Unless there is a design flaw, I don't see why so many EV2's are cracking. I don't think that the frame is any lighter than a Giant TCR, and I don't think that they have such a serious problem. Ultra-light frames will never last as long as a slightly heavier frame, but come on, this is just stupid.
Design flaw? um, yes...CrazyMan
Feb 15, 2003 2:53 PM
actually, i've seen many Bianchis develop cracks...nothing crazy, mind you, but more than most manufacturers...not exactly the high class Italian spirit they try to go for.
re: EV2 Saga continuedteoteoteo
Feb 15, 2003 5:11 PM
As a shop employee and lover of all things Bianchi...well all things that last anyway I would say get the local rep involved if possible.

I don't sell Bianchi but my friend is a local rep and I would say getting someone within their organization to inspect the frame AT your LBS and then expedite your warranty.

This works on another level as It's much harder for someone to say NO in person than through a letter.
Can you go straight to Italy?Iwannapodiumgirl
Feb 15, 2003 5:54 PM
Hey Jowan

Sorry to hear you are having continuing problems with Bianchi USA.

Afetr every ride, thanks to you and other posters, I check my EV2 for frame damage, and touch wood, it is ok (probably just jinxed myself!)

I asked my LBS, who sells Bianchis, if they have seen any cracked frames and had any problems with Bianchi Australia. They have seen only one cracked frame, and Bianchi Aust were more than helpful replacing the frame under warranty...

Therefore, can I suggest that the problem rests with Bianchi USA? Therefore, perhaps you should consider contacting someone in Bianchi SPA?
Can you go straight to Italy?Jowan
Feb 16, 2003 2:08 AM
Hi Iwannapodiumgirl,

I live in the Netherlands, so I'm not dealing with Bianchi USA but Bianchi Italy itself. So go strainght to Italy would be an option, "wait until spring bandini".

Me and my LBS still think that Bianchi mixed up my frame with another frame that was send to Bianchi by my LBS at the same time, at least that's what we hope for. The distributor for the Netherlands is on our hand as well, but unfortunately cannot act on itself.

I stil believe in a good outcome, my previous frame was warranted without any problem.

How's the weather in Australia, must be nice. Summer time? It's cold over here, freezing, so not much riding the roads. Fortunately I've got my crosser to have some fun in the weekends.

Take care,