Feb 5, 2003 7:07 PM
|I recently sold a helmet on Ebay. The winning bidder paid me within a couple days and I sent the package the next day. We agreed to use Canada Post ground service with insurance. The problem is, the package hasn't arrived within 7 buisness days (in fact, its already been nine days and it still hasn't shown up). I called Canada Post and they keep telling me that I should "just give it a little more time" and "it's probably held up in US customs. Meanwhile, the buyer sends me an email every other day asking what's going on. I'm new to Ebay so I'm a little nervous about getting negative feedback. What should I do?|
|re: Ebay Question||african|
Feb 5, 2003 7:32 PM
|Just be upfront with the guy, at the worst he can say slow shipping but good communication. E mail him often asking if he has got it yet. If he gives you a negative comment you can reply to it and give your side of the story in the feedback section. The guy should relax the item is insured as well.
Good luck....and next time you can tell the winner that it can take more than 7 working days to get the item.
|It would be nice if you could||Ken of Fresno|
Feb 5, 2003 7:53 PM
|provide him with some sort of proof of mailing. I always give my winning bidders either a UPS tracking number or USPS delivery confirmation #. Either way, they can keep up-to-date online. If Canada Post doens't offer any type of tracking maybe a scan of the postage receipt would help pacify him.|
|re: Ebay Question||The Walrus|
Feb 5, 2003 8:26 PM
|I just completed and eBay transaction with a seller in Canada, and it took 12 days for the package to reach me. I, too, was sending a lot of inquiring e-mails. Looks like postal systems are inefficient all over...|
|What's the Problem?||Roadrunner25|
Feb 5, 2003 8:54 PM
|Dude lives in Canada...not like he needs the helmet right now anyhow.
Tell him he'll get the helmet in time for him to ride outdoors.
|What's the Problem?||sushiken|
Feb 5, 2003 10:18 PM
|Dude, you've got to be kidding me! Out here on the left coast we have been able to ride in relative comfort all year long. Sorry to ruin your stereotype, but I would doubt that they are ridin' in places like Minnesota and Montana right about now.|
|re: Ebay Question||tremblay|
Feb 5, 2003 9:07 PM
|Shipping between Canada and the USA must take much longer than domestic shipments, even if we have fairly efficient systems. Canada Post and USPS are very fast domestically, and somewhat cheap too.
I purchased three items on Ebay over the last week. Two of them were in Canada, where I live. One was shipped Monday from the other side of the Country and got here today. The other was shipped in the same province as me yesterday (I think) and got here today.
The third item was purchased from NE USA, was shipped Friday, and has yet to arrive. I assume it could take up until sometime next week, or even longer. That's the nature of the cross border shipping beast.
|Answer: The Border. Customs & Duty add up to a week. nm||Spunout|
Feb 6, 2003 4:00 AM
|re: Ebay Question||maximum15|
Feb 6, 2003 9:30 AM
|The poster who said provide proof of shipment is very correct. I have sold many items on ebay and shipped them from US to Canada w/o an issue except one time. Guy e-mailed me a month after shipping because he hadn't received package yet. I sent him shipping details and numbers and asked him to give it two more weeks. About 1 week later the package showed up. Don't know why, but customs must have held onto it for some reason.|
|re: Ebay Question||upandcomer|
Feb 6, 2003 12:40 PM
|Thank you for all the responses. Actually, I have provided a tracking number. Also, I live in Canada and I'm shipping to California.|| |