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Super go no deal policy, we post bad sizing information....(13 posts)

Super go no deal policy, we post bad sizing information....bike4tennis
Jan 29, 2003 5:09 PM
for your money, I just bought the 853 ultergra scattante. the bike is great but the sizing is all wrong on the web the sizing of the bike is three time smaller than shown because of the compact frame. so a normal 52cm bike would give you a top bar hight of 31in or 79.somthing cm standing clearence but since its a compact fram the bike is accually smaller I got the 51cm "which should not make a big difference"(from the mouth of a sales person)a little smaller = better on climbs. OK im sold since this is the last bike my size. well i get the bike it looks small size 51cm small. IM thinking ok its the frame geometery, a couple of weeks go by, i finaly get some clipless pedals weather has been bad here so i cant ride, yesterday I finally get a chance to ride and test out the bike and long behold the f>in bike is to dam small for me to ride. My knees hit the handle bars when i stand. the handle bars are so low that it hurts my neck to look in front of me. After all the shoping and haggleing i have done for the past 3 months I have to send the bike back, but since I I must send back the bike I have to pay a 15 percent restocking shipping there and shipping back so a total of 220 plust the orginal cost of the bike which was 1034 plus the pedals and bike computer and extra 67$ plus lights 36 bucks grand total of 1357 the same price of a buenos aires in the LBS so i got riped off thanks super go
What was the TT length and HT length supposed to be?jtolleson
Jan 29, 2003 5:40 PM
What you've described doesn't necessarily sound like an issue of seattube (ie., how is the 52 cm measured) but more a function of getting accurate info on TT length (reach) and HT length (which contributes to bar height).

Buying online is a risky proposition for someone who doesn't know the EXACT specs that they need (shame that there is no geometry chart on the website).

But did you ask for all the specs and know exactly what they meant?

What you've described probably can't be solved with a stem swap and an additional spacer, and if that's the case I'm assuming that you bought the wrong size entirely. Hard to know whose fault that was without having access to all you asked/told them.

But in any event I know it is frustrating.

Good luck.
What was the TT length and HT length supposed to be?bike4tennis
Jan 29, 2003 8:21 PM
I was told that the one centermeter difference between my old 52cm Victory 99" and the 853 scattante 51cm was very little difference and that I would probaly have to extend the seat post higher. That was not the case at all, and its costing me an extra 220$ because their web sight sizing is misleading. the 51cm feels like a large 49cm the seat post tube just measures 51cm.
That didn't answer my questionjtolleson
Jan 30, 2003 10:28 AM
What you've described is not about seattube length. It is probably about TT length and headtube length. If you really just went and bought a size 51cm bike assuming that it was going to be almost the same as your 52 cm bike, then shame on you (no offense).

Bike sizing and fit is a product of 4 major measurements; seat tube length, seat tube angle, top tube length, and head tube angle. Add to that head tube length (maybe) and YOU need to compare YOUR measurements to the geometry of the bike you are buying. That you bought online without doing so is really shocking.

I don't mean to sound unsympathetic, but it sounds like you still don't know the TT length of your existing ride and how it compares to the Scattante, nor did you consider the head tube length to see where the bars would be (though you probably still have room for spacers).
So, could you make your post harder to read?Kerry
Jan 29, 2003 5:48 PM
I guess if you deleted a few more punctuation marks and capitalization, it would be completely unintelligible. However, if I get your drift, you didn't consider top tube length when choosing frame size, and now you're pissed about it? Or did you give them your dimensions and they recommended the wrong size based on the dimensions you supplied. And then, when the bike arrives you don't measure it to insure that your got the right thing?

One of key points about buying mail order is that the customer has to know what they are doing because you will have a very hard time getting personal service on the phone. From what you provide, it's not the least bit clear that you got ripped off. It does seem clear that you were not an informed buyer of this frame.
So, could you make your post harder to read?bike4tennis
Jan 29, 2003 8:40 PM
it is true that my hold of the english language is very poor but, it is unfair of a sale person to take advantage of a (un-knowlgegable) buyer. I was asking sizing question for three days. the sales person could have asked more questions but what if that sales person dont have answers to your questions. I felt i was a little rushed and I could have used more info like stand-over hight
I said that I was 5'7.5" and a 32in inseem what more info do you need for stock bikes.

I thank u for pointing out all the disadvantages i had in life like education. "Bitch", next time think about what you say be4 u say it. I know that your a woman too and not from you name either. so get off your high horse and give him a blow job. and remember you were rude first.
So, could you make your post harder to read?Bike Nut
Jan 30, 2003 4:59 AM
Nice foul mouth! Perhaps you should stick to tennis, nobody will miss your juvenile language around here.
Have a nice life
Glad to see you got burned...biknben
Jan 30, 2003 6:18 AM
You went mail order cause you thought it was easy. You didn't want to waste your time at the bike shop listening to some know-it-all sales guy. You were iching for the deal online. You figured, how hard could it be. Just give them your height and inseam and they spit out the perfect bike, right.

Now "your" bike shows up and doesn't fit. Instead of taking the blame you show up online to piss and moan like a child wanting sympathy. When you don't get it, you throw a tantrum. Typical!!! "It's everyone else's fault but mine!"

Have fun boxing that bike up. The rest of us will be out riding!!! :-)
yup, kinda have to agree here...dante
Jan 30, 2003 10:07 AM
While I feel bad that it didn't work out exactly how you wanted, you were the uninformed buyer as opposed to them being the uninformed seller. Now, go to your LBS, get a fit-kit done (my LBS does a great one from, has measurements for EVERYTHING I could ever want, shameless plug), and use that information if/when you buy (online or LBS). It'll have tt length, seat tube length, stem, seatpost, handlebar width, everything.


"It could be that the purpose of your life is only to serve as a warning to others."
Whoa, dude.jtolleson
Jan 30, 2003 10:30 AM
Thinking a post is rude (#1 rule online, don't be hypersensitive) is no excuse for that little sexist juvenile jab. I'll be sure to add you to my troll list.
first rule of buying onlineColnagoFE
Jan 30, 2003 6:37 AM
if you don't know EXACTLY what you want then don't buy online. You learned a hard lesson. Cheaper initial price is not always the best deal.
Clearly you're upset, but that's no reason to lash out at peopledjg
Jan 31, 2003 9:17 AM
on the board (who did not steer you wrong, and who did not sell you the bike you don't like).

Look, mail order can be great, but it doesn't provide the hands on service of an LBS. If you know exactly what you want, you can comb the world over the net looking for bargains (and reliable sources of bargains). If you don't know what you want, you can get burned.

I've had little or no experience with Supergo (cannot actually remember), but my brother bought a defective rear dearailler from them recently and they were good about recognizing their obligation to make things right. They did not charge a fee to "restock" the defective part. To be fair to them, they post a decent amount of sizing information for each frame right on their web site--seat tube, virtual top tube length on compacts, seat tube angle, head tube angle. You can call and try to argue that you shouldn't have to pay the restocking fee because they steered you wrong, but getting fit over the phone just is not ever very reliable and they did post the relevant information for you on the site. It seems to me that they have a decent argument that the mistake was partly, if not mostly, yours.
thank you for you post. please read no insults in side.bike4tennis
Feb 3, 2003 5:59 AM
You re right i should have learned more before I went and spent money, but im new to this sport I know very little. I have compaired alot of different sizes with simular bikes to make sure that my switching will go perfectly. most of the 50cm bikes measure the same as the scattante 853 51cm and the 853 54cm. measure closer to the 52cm bike that i have sized myself on at the LBS. but im mostly complaining about is the extra money i have to pay in order to get a bike my size. ie> ME: here is your new bike bike back plus 150 dollars and 85 for shipping it back to me. SG: thankyou now we can still sell this 853 51CM on the floor for 999$we made a grand profit. You are right though i should have learned more before buying, as for my one insult,
I only wanted to know if any body else had a simular experience so i posted "like a little child" my ordeal, then I get slamed for my education which had nothing to do with my experience with supergo so i retailated this is the internet nobodys perfect. I would say im sorry, but these people are crasy. they dont know me, I dont know them and this is a public space we share. does that gives them the right to police this area. hell no. that is y i responded to you and not the others with the same advice about knowing before purchasing. BUt now i know what else to look for when buy a bike but but hopefully this will be the last time i would have to buy a bike.
Thank u for your post.