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A Dean update...(20 posts)

A Dean update...merckx56
Jan 21, 2003 1:33 PM
So many of you read about my adventures in dealing with Dean bicycles, trying to get a frame warrantied. After four days of BSing around and getting excuses, I finally got some resolution. Dean admitted that they dropped the ball. No shit Sherlock! John at Dean picked up the ball and ran with it. He is sending out a El Diente CTi for warranty in place of the steel/carbon bike we sent back. That's right folks, a Ti frame with carbon rear stays at no charge for warranty! If every deal worked out this well...
I'm glad there was finally someone who sacked up and copped to the fact that they f'ed up, but it still shouldn't have taken this long!
Good for you.....Len J
Jan 21, 2003 1:48 PM
and good for them. They have gotten enough good press on this sight, it's good to see that they did the right thing and that you (publicly) give them credit for it.

I dislike it when somone blasts someone & then never gives the good side.

John's a good guy..._rt_
Jan 21, 2003 1:49 PM
at least in my dealings with Dean. however, he really has to be backed into a corner before he gets his @ss in gear. (again, based on my dealings with Dean)

hope you enjoy your ride as much as i'm enjoying mine.

Jan 21, 2003 2:01 PM
please post more pics! not of the bike either...
no bikes in this one...._rt_
Jan 22, 2003 8:17 AM

'course there are no people either. ;-P

LOL Nice work! Question for you...No_sprint
Jan 22, 2003 8:27 AM
Did you change your handle from Rollo Tommassi to rt or is there just some coincidence going on? Just wondering...

My compliments to you.
Jan 22, 2003 8:31 AM
Rollo Tommassi is someone else. unless i have an evil twin i'm not aware of. ;-)

that goat pic is one of my favorites: take at 12,600' on the Montezuma trail in CO.

Good deal.No_sprint
Jan 22, 2003 8:55 AM
You a roadie as well or are ya just dirty? If you're in CO and want to escape the low temps and ride in sunny SoCal, let me know. :)
nah, sometimes i stay clean..._rt_
Jan 22, 2003 9:06 AM

i'm actually in GA. the CO pic was from some riding i did this summer. however, i will be out in SoCal the first week of Feb for a meeting.....

where in socal are you?
nah, sometimes i stay clean...No_sprint
Jan 22, 2003 9:10 AM
LA. Please email me at No_sprint at There are lots of good rides around. I race for a large team round here.
rt...a little help?PsyDoc
Jan 23, 2003 5:30 AM
You indicated you are in GA...whereabouts? I am down in Valdosta, GA teaching at Valdosta State University. Anyway, our local bike club is sponsoring a century bike ride as part of the Azalea Festival. Can you pass on the following info to any shops or clubs in your area?

Saturday, March 15th 2003
* $20 per person if postmarked by March 1st.
* Fully supported ride with rest stops
* SAG vehicle
* Ride options of 100, 60, or 30 miles
* All participants will receive a short sleeve T-shirt; Century finishers will also receive a hat
* Helmets are required
* For more information, call Eric Hahn at 229-259-3507
or e-mail:

To register and see last year's routes, go to: and click on the "Azalea Festival Century" link.

no problem_rt_
Jan 23, 2003 5:55 AM
i'll pass it along to the team/club i ride with.

i'm in not-so-hotlanta. mighty chilly this morning (with the wind it's 4 degrees. brrrrr!)

hope you're staying warm!
at 12,600' but...noveread
Jan 22, 2003 9:29 AM
is that a car on the ridge in the background? Please tell me it is not...

sadly, it is._rt_
Jan 22, 2003 9:40 AM
when we finally got to the very top and were still marvelling at the goats (ok, we were sucking some serious wind too....air's thin up there!) about 2 minutes after us up comes 2 people on a 4-wheel drive thingy. the goats didn't even blink so i'm guessing that it's a common occurrence.

a little later we came over the top of a nasty steep climb to find ourselves face-to-face with 2 guys, their tent, and their SUV!! it looked like something out of a Jeep commercial with the car parked at the edge of this precipice (sp?) and a 360 degree panorama.

we passed this a little while later on our descent:

everyone we passed was just amazed that we had actually ridden the trail under only the power of our legs.

rt - go figure.
What's this?sacheson
Jan 21, 2003 7:57 PM
Isn't this a post about Dean bikes? Where does this relate to Dean? I mean, I don't see a bike there ... what gives?

Not complaining.

Long live kick ass female riders.
my favorite kick @ss pic..._rt_
Jan 22, 2003 8:20 AM

no Dean in this one either.

I think that your customer will like the frame...Gregory Taylor
Jan 21, 2003 2:06 PM
I have an El Diente CTI and really like it. Glad to see them step up to the plate. I'd be curious to get your opinion of the frameset when you get it and build it up...
Will do...merckx56
Jan 21, 2003 4:01 PM
It is supposed to be produced this week and have the panel painted on next week. I should see it "the first week of February" according to them. I'll let you know.
Will do...Jon Billheimer
Jan 21, 2003 5:52 PM
Great job advocating for your customer. By giving Dean credit for ante-ing up you're allowing them to realize some return on their PR investment. This is kind of a win/win.
Will do...nelsbruce
Jan 22, 2003 4:59 PM
ive talked to john many times getting road frame and mnt frame he rteally seems genuine to me great guy to talk to always has time for my questions and seems ver knolegable glad the frame del worked out