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The Maestro RULES!(22 posts)

The Maestro RULES!Bonked
Nov 13, 2002 7:11 PM
Originally, I ordered an OvalMaster with a Force fork from him around the middle of April. The only difficulty? I wanted a slightly custom paint job, with a silver undercoat instead of white. For some reason, Colnago was never able to supply him with the bike I ordered and would only give their standard, "It will be at least ten weeks," answer whenever he tried to ascertain when it might be ready.

By the middle of September, I was a little sick of waiting, especially because the exchange rate had gone in the wrong direction and I had lost ~$250 in the deal waiting for Colnago to deliver the bike. I asked Mike if Colnago could supply a CT1, which comes with the paint job I wanted, more quickly. He called Colnago, who assured him they had one in stock, unpainted and that they would express it through painting so that I could have it in three weeks. I ordered the CT1.

Four weeks later, I received an email from Mike with the subject line reading, "Colnago!!!!!!!!!!!!*****." Lots of exclamation points - good, lots of asterisks - bad! Turned out that Colnago managed to mess up that order as well and sent the unpainted CT1 to someone else!

So, at this point, I had been waiting for my new bike for over six months and was back at the "at least ten weeks" point with Colnago. What was Mike's solution? Instead of the CT1, he sent me this, with an upgraded, painted fork, in the size and color I originally specified, for the price of a CT1 with a Force fork! Not bad for $1600.

Needless to say, the wait was totally worth it. Furthermore, Mike was incredibly easy to deal with and very willing to work with me...he suggested the upgraded frame.

What I have learned from this is that, if you have ever thought that a nice Italian frame is too expensive, you should check out the prices overseas. Mike has the C40 for ~$2235 vs. $2900 from Colorado Cyclist (and more money from many vendors) and the DeRosa King for ~$2230 vs. $3500 from Colorado Cyclist. And that's with the current, rather inflated, exchange rate. Secondly, if you're concerned about buying "gray market," don't be, as long as you know what you want. Not only did Mike give me a great price and agree to cover any warranty issues, but I also received a painted fork on my Colnago, which, from what I understand, is pretty rare in the US as Trialtir only imports unpainted forks for the "non-limited edition" frames.

In short, Mike is great to work with and I wouldn't hesitate to work with him again. If you are interested, his website is http://www.maestro-uk.com/.

The only problem with the whole deal? I have officially entered the land of the poseurs...I totally owned the road on my '88 steel Trek...but now? You will know me if you see me on the road; I will be the guy on the C40 repeating, "I am not worthy, I am not worthy, I am not..."
Sweet deal, sweet bike! If I had 10 months, I'd do it too! (nm)Spunout
Nov 14, 2002 4:51 AM
re: The Maestro RULES!koala
Nov 14, 2002 5:15 AM
The painted fork relly sets it off... Yummy!
Carbon?fbg111
Nov 14, 2002 6:03 AM
I didn't realize C40s were made of carbon, but that's what it looks like in a few spots where there's no paint. Is it?

Also, did you use a digital camera for that shot, and if so, what kind?
Yes, the C40 is carbon and...Bonked
Nov 14, 2002 7:39 AM
much more beautiful in person than they are in pictures. In Colnago's catalogue shots (such as those seen in WCP or CC), there isn't enough resolution to see the carbon and the frame just looks black. But, when you stand next to one, the unpainted areas just have a clear coat, so the carbon shows through...very sexy! For a closer look, I have a closeup of the headtube (sorry, the pic is kind of large).

The camera is a Sony DSC-S70 that I got from work. I was pleasantly surprised by it; the color reproduction is excellent.
Yes, the C40 is carbon and...fbg111
Nov 14, 2002 9:17 AM
Cool. Always just assumed they were aluminum. Nice surprise. Nice bike.

I'm checking out DC's, so every time I see a nice pic on a forum like that I try to find out what kind of camera too it.
Damn. All I got from him was exactly what I ordered.djg
Nov 14, 2002 6:33 AM
He had it in stock. Only took a few days.

Enjoy the ride.
I <i>definitely</i> consider myself <i>extremely</i> lucky! nmBonked
Nov 14, 2002 7:30 AM
re: The Maestro RULES!JohnG
Nov 14, 2002 7:06 AM
Yes, Mike does rule! I've ordered and received several Colnago frames from him. Great prices and great service.

JohnG
Holy Cow!!!lonefrontranger
Nov 14, 2002 8:08 AM
Either you guys or Mike must be psychic. Just as I opened up this thread, my office phone rang. It was Mike at Maestro calling me to say "your frame is here!"

My new Dream (that fits) will ship to me tomorrow, I can hardly wait!

I got exactly what I want for approx. 25% LESS than Trialtir's wholesale. I've been waiting for over 18 months for Trialtir to get their act together, and once I gave up on that line, it took me less than 6 weeks for Maestro to get a custom painted bike to my exact specs. Mike also warned me that Colnago could be flaky about delivery times... which I already knew from working for a Colnago dealer. Bonked, I'm glad to hear your story, it merely confirms Mike is a good guy to work with.

Thank you JohnG for the recommendation. I owe you a beer.
Happy to hear your bike is on the way but...Bonked
Nov 14, 2002 8:32 AM
the shipping was the worst part for me; I must have checked the UPS tracking number 20 times a day!
make sure you post pics.....and good luck with the shoulder, nmJohnG
Nov 14, 2002 1:18 PM
Congrats on your bike - but lousy Colnago customer serviceSantaCruz
Nov 14, 2002 9:03 AM
Everyone is gushing about Maestro and Colnago, but the way I see it Maestro had their back against the wall and (thankfully) did the right thing. Further, this is another example of Colnago not servicing orders and dealers in a professional manner. I'm not bashing their bikes just their inconsistent service.
Yes, but you don't buy Italian for the customer service! n/mBonked
Nov 14, 2002 10:35 AM
you waited 7 months (how many UK calls?)SantaCruz
Nov 14, 2002 2:59 PM
.... and never even got the bike you ordered. Just goes to show we all have different priorities.

I'm a carbon believer (Calfee Tetra), so I know you will really like the C-40.
This post is definitely <i>not</i> meant to convince the ColnagoBonked
Nov 14, 2002 8:23 PM
detractors that they have great customer service! They certainly have a different MO in Italy. But Mike was totally upfront about this and, after reading what others said on these boards, I had expected to wait up to 4 months for my frame. For me, what it came down to was that I was buying my first bike in 15 years and was willing to wait for exactly what I wanted.
A Colnago is not an impulse buy....Mariowannabe
Nov 15, 2002 6:59 AM
nor is any high-end bike for that matter. Most people know, unless the bike you want is hanging there in the shop, you'll have to wait several(many) monthes to get your Colnago. As in Italy, the US distributor may substitute "monthes" for "weeks" randomly.

I waited 3 monthes for my C40. It was worth it.
I am still fighting with Maestro for my depositelviento
Nov 14, 2002 9:52 AM
I ordered a C40 freire version March 1st. I pulled the plug September 1st, and bought a C40 locally. And the C-40 arrived at Maestro at the end of September. Mike has not refunded my deposit after I called him on Sept. 1st. I just filed a dispute with the creditcard company.

Disclaimer: I am not saying he is a bad guy, but in my case he should have realized that the person bearing the risk of Colnago not delivering within a reasonable time should be the vendor not the customer.
did you communicate what you did with him?ColnagoFE
Nov 14, 2002 11:40 AM
i have no experience with maestro either way, but did you let him know what you were doing and did he let you know of the delays? i'd be pissed too if i ordered an expensive bike for you and you up and backed out of the deal leaving me stuck with a bike i didn't want. i'd keep your deposit in that case since that is what deposits are for in the 1st place.
Maybe that's the frame Bonked recieved!! nmDave Hickey
Nov 14, 2002 12:37 PM
AGREED........ you should forfeit your deposit ..... nmJohnG
Nov 14, 2002 1:22 PM
Maestro, and Colorado Cyclist....Fez
Nov 14, 2002 3:35 PM
Colorado cyclist has that bike in stock, supposedly. Same price as regular c40. I guess it boils down to

a) saving money buying from UK vs. domestically
b) wanting custom paint scheme vs. what's in stock

Interestingly, Colorado Cyclist is NOT listed as a dealer on the Trialtir website. Then are these frames gray mkt, since Trialtir says they are the U.S. distributor?