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Returns At Performance Bike, GO CRAZY!!!(15 posts)

Returns At Performance Bike, GO CRAZY!!!MasonJ
Nov 10, 2002 3:42 PM
Now is the time to take back those cycling shorts you wore all summer back to Performance Bike. Performace boast a 100% satisfaction guarantee policy. The owner actually brags about taking back socks and shorts that are three plus years old. So take back the stuff you wore this summer and replace it with brand new. They will with no questions asked. If you aren't satisfied at all, bring your credit card, and they will credit the card with the amount of the purchase. All you have to say is that I am disappointed in the way these (whatever performed). It is an easy way to keep your clothing new, and I have actually seen a video of the owner bragging about his return policy.
re: You are either : 1. A Troll or 2. An A$$hole (nm)I_See_Fred_People
Nov 10, 2002 3:56 PM
Agreed! (nm)jtferraro
Nov 10, 2002 8:11 PM
re: Returns At Performance Bike, GO CRAZY!!!Bike Nut
Nov 10, 2002 4:50 PM
It seems doing as you suggest doesn't pose any ethical problems to you, sort of like when you were considering the ethics of stealing a bike not too long ago. Can you say sociopath?
sod off.tremblay
Nov 11, 2002 1:50 AM
Any person who does this without a legitimate reason is lacking any integrity. If the product was defective or poor in quality, I can see it, but if you are just cheap and want to take the store for a ride, then buzz off.

Conversely, the store should realise any return policy like this is opening them up for trouble. They are just asking to lose money. I wouldn't take advantage of it, but many others would.
heard about karma? (nm)Scottland
Nov 11, 2002 5:32 AM
re: Returns At Performance Bike, GO CRAZY!!!siclmn
Nov 11, 2002 6:21 AM
Chances are that if you used the shorts all summer they may be worn out already. Performance sells the cheapest clothing and the stuff is thin to begin with. I would return something if it didn't last a year. I still have Descente clothing from the eighties that still looks good. I will admit that I have worn out all of the shorts. They just go on the old theory that if you sell a product cheap enough the customer will probably never try to return it because he knew that it was cheap garbage to begin with.
might be a troll, but is pretty much trueColnagoFE
Nov 11, 2002 6:35 AM
I took a pair of cycling shoes (Performance brand) that I bought there that the sole cracked in hald after using them for about a year and they gave me credit with no receipt even. The shoes had gone on sale in that time and were less than what I paid, but come on...after a year of use and no receipt I thought that was more than fair.
I, too, have taken them at their word. I had a pair of Louisbill
Nov 11, 2002 6:56 AM
Garneau shorts that didn't fit in either a large or an xl (I'm not a freak -- 5'8", about 162 lbs), and I had kept the xl's for awhile trying to convince myself that they fit. I had worn them, I told them that, and I left it to them, really. Sometime before returning them, I had mentioned that I wasn't happy with the shorts to someone at the store, and he said, bring them back, so I did.
Oddly, I got far more resistance last week, when I brought back an Elite Ciussi bottle cage (with the tubular stainless rails), that had failed. A rail had broken. Although I'd had it for a year, I don't ride THAT much, I had never crashed the bike or anything, and I can't imagine why (or even how) it had failed. I showed it to them and asked whether I could exchange it for a new one, and they kind of gave me a hard time. They did it, but not that happily. I thought the shorts thing was much more of a stretch. There never was anything really wrong with the shorts -- if you had thinner thighs and less butt, they would have been fine. The cage actually had failed. Their point was that it had failed after a year of use; I don't know, should steel fail after a year? And I thought that the whole point was 100% satisfaction, anyway.
Bill, I think it's just the gap between policy anddjg
Nov 11, 2002 7:28 AM
implementation. The policy says you can bring things back, the people who implement the policy at the local stores may be more or less gracious--or obstinate, or even interfering--in their implementation of the policy.

There may be an interesting question whether there are corporate incentives for employees to be difficult, in general or in certain circumstances, but I don't know anything about that.

I've generally had very good luck returning things when I had a problem, but on one occasion I had to have a bit of a discussion with the manager to get my way and--given the stated policy--I didn't care for that. And no, I don't think a bottle cage should fall apart after a year and yeah, you were perfectly reasonable to bring it back, given their stated guarantee.
My local Performance shop had to......Stinky Hippie
Nov 11, 2002 12:38 PM
...take back a few 4 + year-old bikes that customers claimed they were no longer 100% happy with.
That's BeautifulMasonJ
Nov 11, 2002 3:03 PM
If they sold high end stuff I would have new stuff every year. I do plan on buying my Dura Ace group from there, so whenever the shifters fail, I will get new ones. It is the way to go.
"If they sold high end stuff I would have new stuff every year"Fez
Nov 11, 2002 4:43 PM
That pretty much says it all. Plus, since you inquired about bike theft, it sounds like you lack scruples.
But don't take it to Rockville, MD storelvonmoss
Nov 11, 2002 9:43 AM
The 'Returns Nazi' there will make any excuse to reject your returned items.
Nov 11, 2002 4:20 PM
Funny, Costco has the same policy. I know people taht buy a computer, use it until it's out of date (so about 4 months) and then return it and get a new one. They've been doing it for years.

This maybe a little too shady though. Take back what isn't good.