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UPS--the brown is for poopy service(12 posts)

UPS--the brown is for poopy servicehirevR
Oct 30, 2002 12:12 PM
I boxed a bike and shipped it to colorado. Take out 1,000 usd inssurance policy on it and pack it to UPS specs (peanuts, bubble wrap framem, secure wheels and post) and sendd it out. I arrives on time. "Cool!"
Not cool. It arrives with a hole in the side big enough to pass a 20 lb turkey through, no peanuts, and the wheels's hub is exposed and now missing the bearing seal. As well the rim is scraped up and what is a brother to do? The box was a brand new Lemond Ti box and the insides were a Giant TCR0. I figure some 170lb turkey fished his (or her) 20lb arm through the box hoping to find a Lemond Ti and have the package never arrive. Seriously though, if the receiver accepts the package, is there any recourse and how do I handle it as a seller if he (the receiver) now chooses to reject the package (purchased through escrow).
Thanks in Advance.
If it's insured for $1000, then file a claim with UPSDave Hickey
Oct 30, 2002 12:29 PM
The claim will work one of two ways.

1. UPS pays you $1000 and they keep the bike(doubtful)
2. UPS will ask you to get an estimate to fix the bike(probable)

Be prepared to show UPS the bike is worth $1000. Just because you claim it's worth that doesn't mean they'll agree. It sounds like the rear wheel is the only thing damaged. Get an estimate for a new wheel and talk to UPS. The ideal siuation is the buyer keeps the bike and you buy him a new rear wheel( that UPS pays for).
UPS will also request the box. nmJS Haiku Shop
Oct 30, 2002 12:31 PM
Good point and hopefully the buyer signed for it damaged nmDave Hickey
Oct 30, 2002 12:32 PM
In my experience,No_sprint
Oct 30, 2002 12:36 PM
UPS has been super at dealing with situations like this.
re: UPS--the brown is for poopy servicedesmo
Oct 30, 2002 3:13 PM
Note to other people selling bikes and such on ebay. When you email your customer that their item has been shipped warn them to inspect the box completely and have the driver note any tears or holes in the box before they sign. If it looks ripped up make the driver wait while you open it to inspect for damage (they hate this but do it). I've had some nightmares with UPS destroying really well packed items, and the claims people I had to deal with sucked. An outside company handles the claims and I believe makes some sort of comission from what they can chisel off the claims. I was told that buy an employee of UPS, but? Anyway stay on them and keep copies of everything you have to send them. They lost 2 invoices last time I had to collect on a damaged item.
I believe the proper pronunciation is "oops" ...Humma Hah
Oct 30, 2002 5:30 PM
... One day I'm going to write a story featuring the Omnipresent Overnight Package Service.

I have watched these guys load their trucks. It is done from the loading dock, taking packages off a conveyor and throwing them soundly into the truck. Fragile stickers do not impress them. The only strategy that prevents this is to make the package large, ungainly, and so heavy they can't throw it. They have very active anti-theft procedures, so I doubt anyone tried to steal it, but it may have been thrown about 15 ft. against a package about the size of a 20-lb turkey.

When my vintage Paramount frame arrived in a Ramboullet box, it also had a hole thru the box. Thank goodness it missed anything vital ... there's no way for them to replace a frame that has not been made in a quarter century.
lmfao. I wondered what brown was for. Now I know. Does UPS?fbg111
Oct 30, 2002 6:23 PM
And how long now before they change their corporate color? lol.
re: UPS--the brown is for poopy serviceTPC
Oct 30, 2002 9:43 PM
It's an inside job...UPS workers go thru packages looking for valuables. They take what they want. I'm surprised no one at UPS has cracked down on them.
re: UPS--the brown is for poopy servicemoabbiker
Oct 31, 2002 12:59 AM
Obviously you have no clue as to the package handling business operates. Packages move so fast in teams, there is no time for theft to occur. The only case would be with delivery drivers but they make more $$ than most of us do here.
Not likelyOuch
Oct 31, 2002 9:53 AM
I've been through the Fed-Ex facility in Memphis during peak hours when the days packages are being sorted. 120 planes land between 10pm and midnight, the million (or 2) packages they are carrying are unloaded, sorted, reloaded on those 120 planes and are out of Memphis by 3:30 am. There is no way anyone at that sort facility would have time to root around in a package. They would loose their arm...
I received a crushed bike from the brown truck.Mike P
Oct 31, 2002 4:35 AM
It looked like they had put the box in the truck flat, then put a very heavy object on top.

I contacted UPS, they instructed me to save the box and all packing material. They sent someone to my house to inspect the damage to the bike, the condition of the box and the packing material. The seller was contacted by UPS within a couple days, he supplied them with costs of the replacement parts, labor and shipping. I also found some additional damage the inspection did not include. UPS said to contact the seller and have him add it to the claim. I had a check within a couple weeks.

I was expected a big headache and loss of money over this but instead ended up with all the damage being covered. I am very happy with how UPS handled things.