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Good Customer Service - Speedplay(1 post)

Good Customer Service - SpeedplayDCP
Oct 24, 2002 4:20 PM
I rather cleverly "adjusted" the screws holding my Speedplay cleats to my shoes for easier engagement. Initially it worked well, but my handiwork was so good, two of the screws fell out which did nothing for engagement.

LBS's said none here (unsaid: our customers aren't normally as foolish as you). No luck matching the screws at the hardware store.

Called Speedplay. Replacements in the mail the same day, no charge (and I didn't detect any laughing either, well maybe a little). Pretty nice.

Bought Loctite while at the hardware store. No further problems.